Super hotel to maximize your...

Liked: Loved the proximity and shuttle service to the parks. Had everything we needed at the hotel. Staff helpful and friendly. Great and big pool. Pleasantly surprised by quality at the counter-service restaurant. Starbucks on site. Easy parking. Easy check out. Easy walk to Walgreens across the street. Great gift shop. Everything was just what we needed for a fairly good price. Stayed in the two bedroom suite which was great for our family with kids 10 and 15.
Disliked: Room was good, but basic. Could have used a bit more space (and some drawers) in the separate bedroom.

Lovely place fab for Disney...

Liked: Clean, fab location for Disney transfer bus so easy, food choice was good and tasted good
Disliked: Nothing

Thank you so much -...

Liked: Loved the smaller size of the hotel in comparison to Dockside!
Disliked: Loved everything!

Awesome location. Great value.

Liked: The location was great. The hotel was really nice, newer, big pool. Having the shuttle to the parks is super convenient.
Disliked: The customer service for food services was not good. One of the night cashier was rude several nights. I witness some of them arguing. There was a lack of joy from most of them. The rooms were not moped and at the end of eight night stay we could notice dust building up, the shower not cleaned and the sink was clogged.

Superb

good overall

Liked: good hotel - good location for Universal
Disliked: Front gate did not work onto Idrive At 9.00pm they put a bike lock on it therefore you could not access the hotel from I Drive on foot after 9.00pmYou use to be able to scan your key for access however the key fob lock had been removed and replaced with a bike lock meaning guests have to spend an extra 10min gaining access via universal boulevard

The TV thing is what...

Liked: The pool was nice but cold, the busses where reliable and the drivers very friendly. The breakfast was a good value and the game room was fun for my son. We enjoyed being able to purchase items at Universal and have them delivered to the hotel.
Disliked: The TV volume only went up to 19 I couldn't hear a thing had to put on subtitles to even understand what was happening. The beds were to firm half the time I couldn't sleep or woke up with hip pain. The floors even though the cleaning service came daily which was nice it seemed like they were dirty and didn't like taking my shoes off because they felt dirty. Was upset the hotel does early time into the park but didn't realize nothing opens early for guests you would think they would at least open the rides at 8:30/8:45 to give some benefit. Also the hot water never really got hot and the A/c never really got that cold.

Very good

Great experience

Liked: In general, we liked everything; the staff was very friendly and attentive to any needs we had. The area was very peaceful, as was the hotel overall. We would definitely return.