Great accommodation in Banff

Liked: The location was great, the room was really clean and overall, the room has a cosy vibe during a cold day. The room and beds were large and we enjoyed our stay.

Not a resort but roadside...

Liked: Comfy beds, newly decorated rooms, old and noisy a/c so bring earplugs. Not a bad place if you only looking for a place to sleep after a day in the mountains, for this it is 8/10 hotel. But I went there with pregnant wife and small kid expecting to find a resort of some sorts. Man how the description was misleading. This is not a resort at all but a roadside inn at best. Pool is slimily and in the reception literally, saunas are across the parking lot in a separate building in the basement. There’s no place to eat at the hotel, there’s no place to get coffee, not even a convenience corner to buy crisps. You have to drive down the hill to Banff for everything. Absolutely nothing todo during the day and surrounding are is not really walkable if you don’t like climbing fences and crossing ditches, at least not with kids. You have to drive everywhere.

Very good

Very good

Very good

Won’t be back under booking.com...

Liked: Location and staff friendly
Disliked: Steam shower not working No robes Dirty pillow case behind chair Noisy heater making clicking sound all night Right beside elevator which was poor service when hotel had space .

Exceptional

Mixed feelings about this resort,...

Liked: Comfy beds, beautiful setting and lots of space. Nice decorative touches.
Disliked: Staff at check-in, had to have lights replaced and shower unplugged (addressed promptly though), steam room, jacuzzi out of service and not enough hooks in bathrooms. Just not fully thought out.

We stayed in the loft...

Liked: It’s pet friendly and the staff are really nice. We always book our hotel here whenever we go in Banff as it’s really convenient and the price is not bad.
Disliked: Nothing everything is great