Tru by Hilton San Antonio Downtown Riverwalk Guest Reviews
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Mehrdad Sat, 2 November 2024
Very good
Jeanne Wed, 30 October 2024
Superb
Liked: Location and modern
Disliked: Charges for valet parking
Debra Sat, 26 October 2024
Great place to stay when...
Liked: Very friendly and helpful staff. Close to everything.
Disliked: N/A
Roman Mon, 21 October 2024
It is an OK stay,...
Liked: The hotel has good location, and pleasant common areas.
Disliked: The cleanliness of the rooms is poor. Body hair in the shower, on the nightstand even on the bad! Floors were dirty too and there is no closet in the rooms.
Debra Sun, 6 October 2024
Very griendly staff, great location...
Liked: Staff were exceptionally friendly and helpful. Went out of their way to make us feel welcome
Disliked: It's a very modern style decor of which I am not exceptionally fond of. But it was clean and comfortable and met our needs.
Bruce Sun, 29 September 2024
Very good
Liked: Close to the Riverwalk., clean, happy staff.
Disliked: Bathroom door won't close. Shower door won't close easily.
Shaila Sun, 22 September 2024
Next time I visit San...
Liked: Very friendly, and breakfast was good.
Doug Wed, 18 September 2024
Exceptional
Liked: I loved how the night concierge and manager Charles assisted me with parking concerns as I travel for work and have special parking requirements
Disliked: The paid parking or valet at 30 that isn’t specified on the Booking appHowever the MOD Charles that I had the pleasure of meeting worked with a nearby motel and got me a room Thanks for going a step beyond and giving excellent customer service
Lilliana Tue, 17 September 2024
Bad
Yashika Mon, 9 September 2024
Website location is misleading and...
Liked: The breakfast was good
Disliked: First off the website Location was misleading the hotel was not far from the riverwalk, but we chose this hotel under the impression it was on the riverwalk. Secondly upon arrival one of the beds were broke and the mattresses were hard as bricks I woke up this morning in a lot of pain. My friend who was also traveling stated her beds were in the same shape and condition as mine and she has medical issues.