Tru By Hilton Lubbock Southwest Guest Reviews
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6.5 miles from Lubbock centre |
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Chester Tue, 8 April 2025
Very good
Chloe Sun, 6 April 2025
Didn’t even get to stay...
Liked: Even though I paid for the room with my card, once I got there and tried to put it on for incidentals and it kept declining with money on it. We were also told we had to be 21 and all parties had to have id. Even though it says 18 in the website. So I had to sleep in my car instead. Didn’t even get to stay in the room I paid $200 for! And I didn’t get a refund for the inconvenience either.
Disliked: Even though I paid for the room with my card, once I got there and tried to put it on for incidentals and it kept declining with money on it. We were also told we had to be 21 and all parties had to have id. Even though it says 18 in the website. So I had to sleep in my car instead. Didn’t even get to stay in the room I paid $200 for! And I didn’t get a refund for the inconvenience either.
Adam Fri, 28 March 2025
Very good
Jennifer Sat, 22 March 2025
It’s customer service was friendly
Liked: It was clean and pleasant
John Mon, 17 March 2025
could’ve been better!!!
Liked: quick check in online
Disliked: the breakfast sucked no variety, the front desk employee wasn’t dressed- for position, no body wash container
David Fri, 14 March 2025
Good
Zoey Sat, 1 March 2025
Superb
Zoey Sat, 1 March 2025
Very good
Brittany Mon, 24 February 2025
Superb
Albert Mon, 24 February 2025
Very nice hotel for short...
Liked: Very nice staff.
Disliked: Room was a little small when loading/unloading cart.