Tru by Hilton Lancaster East PA Guest Reviews
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5.4 miles from Lancaster centre |
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Geri Sat, 26 October 2024
Good
Liked: The location was great.Facilities have everything needed.
Disliked: Breakfast doesn't have vegetarian/vegan options.No veggies at all at breakfast, some would be appreciated.
Homer Sat, 26 October 2024
Very good
Liked: comfortable room
Disliked: Breakfast
Laura Sat, 26 October 2024
Never again…..
Liked: Beds were comfortable
Disliked: Dirty furniture in lobby, run down, old, smells like wet dog in hall and elevators. As a 44 year flight attendant I stay at hotels around the world. This one was the most expensive for a mediocre room. I wish I knew that it was a dog hotel. I love dogs but this was gross. Staff was lovely.
Laura Fri, 25 October 2024
I am a flight attendant....
Liked: The staff was nice and the bed comfortable.
Disliked: The lobby furniture was filthy. Dogs everywhere. Elevator smelled like wet dogs. I love dogs but this hotel should cater to humans. Should have cost $75. Per night… really a run down old motel.
Pam Fri, 25 October 2024
Our stay was great we...
Liked: Location and all the staff were very friendly and helpful
Disliked: No problems
Arthur Thu, 24 October 2024
Really enjoy the hotel. They...
Liked: Staff was very pleasant......very accommodating.........
Disliked: Virtual card key would not work with my room card reader.........it would work for the fitness center , but not for my room. after several calls, it still would not work./ Part of the reason for staying at this site is due to contactless check in. Hand soap for the bathroom sink was empty (squeeze type dispenser)WBack Parking lot door card reader/ door latch not working whatsoever. Open access without a card Key or badge. Looked like it was broken- leaving rear access to the facility open to unauthorized persons? Front desk personnel mentioned that it had been an issue and the facility maintenance persons were going to address it.
Leanne Thu, 24 October 2024
Very good
Liked: breakfast options good, bed comfy
Disliked: shower conditioner empty,found out too late to do anything about it,water was hard
Corey Wed, 23 October 2024
Exceptional
Liked: The cleaners of the rooms with extra towels.
Disliked: no microwave in the room or coffee pot.
Saratu Tue, 22 October 2024
Very good
Gregory Mon, 21 October 2024
The beds and pillows were...
Liked: Shower