Tru By Hilton Goodyear Phoenix West Guest Reviews
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2.2 miles from Goodyear centre |
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Jack Sun, 17 November 2024
Pleasant
Liked: Quiet. Staff friendly
Disliked: Very basic hotel. No one site pool. TV standard set, not a smart tv.
Jenna’v Tue, 15 October 2024
Horrible
Liked: Dirty
Disliked: The system this company uses has way too many flaws
Briana Sun, 22 September 2024
Superb
Liked: Clean facility, comfy beds and great location
Disliked: Wish they had a pool and our bathroom mirror was missing the bulbs
Shontrice Tue, 3 September 2024
Nice and clean, great staff,...
Liked: It was very clean and the staff was very nice.
Disliked: I wasn’t able to do a late check out.
Charyn Sat, 24 August 2024
Check-In process was horrible
Liked: The facility itself is really nice and clean, and most of the stuff is friendly. The room was nice as well and comfortable.
Disliked: My check-in was horrible, and I'm not sure if he was a manager when I checked in, but he was very rude. He didn't tell me about the extra $30 incident fee. I was charged a $10 parking fee, which I didn't know about either. My boyfriend was meeting me their and asked to have him leave a key, and again, he seemed bothered to help with the request. I hope I never have to deal with him because he seems like he is to good to help.
Crum Tue, 23 July 2024
Disappointed
Liked: Friendly staff
Disliked: Bed light in room did not work. Asked for the bulb to be replaced twice and it never was. Because I booked through booking.com, a partial refund could not be given.
Sanders Tue, 23 July 2024
My stay was really nice....
Liked: The property was clean
Ivy Sat, 6 July 2024
Pleasant
Disliked: Noisy across hallway, dirty bathroom not cleaned, lack of housekeeping
Tracy Fri, 28 June 2024
Bad
Tammy Tue, 18 June 2024
Great place and very nice...
Disliked: The only saying that I had an issue with is in room 314. The air conditioning unit is so loud you could not even hear the TV but it was nice and cool.