Tru by Hilton Garland TX Guest Reviews
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4.5 miles from Garland centre |
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Olivier Tue, 19 November 2024
Good
Liked: Clean. Big room. Comfortable bed.
Disliked: Unvisible staff. Basic breakfast. Very noisy in the nights with students partying in the rooms.
Theresa Mon, 18 November 2024
Nice hotel for a night
Liked: I thought the $25 incidentals charge was very reasonable. Some places have a $100 charge. Parking was never an issue. The bright colors on the hotel makes it pop, and easier to locate. The bed was comfortable and there were a variety of channels available on the TV, including Netflix.
Disliked: The water pressure was very low. Very slow water coming out of sink and it took forever for the water to get warm. The lady at the desk at the time we checked out wasn't the friendliest. She had somewhat of an attitude that morning.
Rob Fri, 15 November 2024
A nice place to stay!
Liked: Great location and friendly staff!
Disliked: I have yet to receive a refund as my trip got cut short. I have sent 3 emails and no response.
Shaun Tue, 12 November 2024
Great
Liked: Great staff , pleasant experience
Pyle Mon, 11 November 2024
Exceptional
Felder Sun, 10 November 2024
Do better
Liked: The room was big enough and the bed was comfortable after I disinfected it. Breakfast was offered but not enough for all customers.
Disliked: My room had a weird unclean smell and I had to clean and disinfect it myself again to feel confidant it was actually clean. Then the tv would not work so I called the front desk and was told (I'm the only person here and do not have any maintenence on duty). Then I hurt my finger and if was bleeding so I went downstairs to ask for a bandaid from the First Aid kit every hotel should have but all the employee came back with was a old alcohol wipe that look like it was over 10 years old by looking at the packaging it was in. In the end the lack of concern for things working in the room that should be checked prior to a customer checking in to the lack of available basic 1st aid it was not a great/ good stay.
David Mon, 28 October 2024
Exceptional
Loseby Sun, 27 October 2024
Good
Loseby Sun, 27 October 2024
Good
Lujain Sun, 27 October 2024
Poor