Passable

Liked: Nice location
Disliked: Hard beds, low water pressure, I had to arrive a day early, and couldn't agree my reservation on the phone. It kept looping around inside the automated system. The extra I had to pay for one night, plus the $50 " rebooking" cost when I finally showed up, and explained what happened was ridiculous . But I had no choice but to pay it. I won't be staying at Tru again.

Exceptional

Customer service good, you won’t...

Liked: Front desk representative
Disliked: Dirty brown poop on toilet and No water pressure to bathe properly HORRIBLE!Dorm room size suites No closets blood or paint on the floor

Poor

Very good

Disliked: I'm glad I had another card because this hotel doesn't take a cash app visa card even though I had $500 on it for one night.

Home away from home feel.

Liked: Love the location.

Superb

Disliked: No complimentary water in the fridge

Exceptional

Liked: The value
Disliked: The young lady that be there around 4-5am has a bad attitude, I asked her was the coffee fresh because last time I was there it tasted burnt meaning it was old and she had the biggest attitude thought I said cold and came from around the desk grabbed two cups placed one under the hot water canister and one under the tea canister and said it’s hot and all with a complete disgusting attitude and that wasn’t even my concern, this was Thursday morning 2/20/25

Exceptional