Tru by Hilton Brooklyn NY Guest Reviews
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Luis Sun, 8 December 2024
Exceptional
Liked: Beautiful
Disliked: Great
Melissa Tue, 3 December 2024
Very good
Ehsan Mon, 2 December 2024
I loved everything clean room...
Liked: Everything staff are very kind and helpful and understanding best staff I’ve seen
Disliked: I didn’t like that I’ve told them lrior to my booking that I will be to hours later and leaving two hours earlier and they said okay done but then came and knocked on me at 11 when I was supposed to leave at 1 clean service and others kept on coming in my room without permission I felt very uncomfortable
Ernest Tue, 26 November 2024
Our stay was very good
Liked: Breakfast food may need better but okay
Disliked: The bed could be queen size rather then king size to allow more leg room. Bed could be folded to allow more moveable and roaming space.
Barry Tue, 26 November 2024
Not worth the price!
Liked: Decent location, better than average hotel buffet, coffee was excellent
Disliked: We reserved 2 rooms 3 months in advance and it cost a fortune. We informed them we’d check in at 9pm. They put us in the BASEMENT and said we could move the next day. The rooms are TINY with about a foot on each side of the king bed. For a new hotel, it’s got issues:our shower door leaked.
Zainab Tue, 19 November 2024
Amazing experience excellent hospitality!
Liked: Great location!! Can walk from Atlantic Station!! LLIR run from JFK to Jamaica to Atlantic!
Disliked: Nothing perfectly
Ron Tue, 5 November 2024
Great location. Terrible customer service
Disliked: Check in process was horrible. Arrived 10 minutes after 3:00 and was told no one could check in because housekeeping hadn't released any rooms. Was told it would be another 30 minutes or possibly longer. They didn't offer to hold my bags or text me when a room was available. Basically the front desk staff couldn't have cared less about customer service.
Shuyi Sat, 2 November 2024
Very good
Susan Thu, 31 October 2024
Will definitely stay here again!
Liked: Great location to Brooklyn Cruise Terminal. Staff was friendly and very accommodating.
Susan Mon, 28 October 2024
Comfortable and convenient. Staff was...
Liked: We were going on a cruise, leaving from the Brooklyn Cruise Terminal. tru was very close and convenient.