Cancelled on me after confirmation...

Liked: I was excited to book this hotel for our road trip to Florida. We decided to spend a night in the Atlanta area. I booked a room, it didn’t require prepayment. I was then called on my way saying that unless I pay they will cancel my reservation. I called booking and booking said I was confirmed for check in at 11. I then called the property and they said if I am not there by 11 they will cancel my reservation. I was traveling with three kids! At 10pm I received and email that my hotel was cancelled. I had to pull over and find an alternative hotel. I cannot express the inconvenience this caused. I will never recommend a hotel where I verbally confirm I am on my way. Prior to reserving I chose check in between 11pm-12am and they proceed to cancel at 10 pm. This is beyond unacceptable!
Disliked: I was excited to book this hotel for our road trip to Florida. We decided to spend a night in the Atlanta area. I booked a room, it didn’t require prepayment. I was then called on my way saying that unless I pay they will cancel my reservation. I called booking and booking said I was confirmed for check in at 11. I then called the property and they said if I am not there by 11 they will cancel my reservation. I was traveling with three kids! At 10pm I received and email that my hotel was cancelled. I had to pull over and find an alternative hotel. I cannot express the inconvenience this caused. I will never recommend a hotel where I verbally confirm I am on my way. Prior to reserving I chose check in between 11pm-12am and they proceed to cancel at 10 pm. This is beyond unacceptable

Good

Liked: Location

Exceptional

Disappointed with the room cleanliness...

Liked: The location.
Disliked: I am writing to express my disappointment with my husband’s and my stay on March 29, 2025, in Room 206. We chose this hotel to celebrate our wedding anniversary but were met with an issue that disrupted our plans. Before leaving our room at 1:54 PM, we noticed cockroaches near the entrance, took photos, and immediately contacted the front desk. We were told the only solution was a chemical treatment, as a room change was not possible due to the hotel being fully booked. After waiting with no follow-up, we went to the front desk in person and were informed that we would need to stay out of the room for hours while the treatment dried.Since we were traveling with our puppy, we had to leave the hotel and cancel a planned activity to accommodate the treatment process. I also requested to see the chemical’s ingredients to ensure our pet’s safety. The treatment was finally applied at 2:45 PM, and although we waited outside until 3:15 PM, it was still not dry upon our return. We were forced to continue adjusting our schedule and staying out for another hour. What was meant to be a short weekend getaway quickly turned into an inconvenience due to the hotel’s lack of preparation.We were finally able to return to our room at 4:45 PM, but by then, we had lost valuable time and missed planned activities. Our frustration grew because we had previously stayed at this hotel during Hurricane Helene and had a great experience, which is why we chose to return. As a military family, we appreciate businesses that value service members, making the lack of customer care all the more disappointing. Instead of a sincere apology or attempt to make up for the inconvenience, the manager on duty was dismissive, simply saying, “Sorry, but that’s all I can do,” in an unfriendly tone. As someone in customer service, I understand the importance of professionalism and empathy, which were missing from our experience. I hope this feedback helps improve how similar situations are handled.

Friendly,Clean and Comfortable!

Had to sing with my...

Liked: It was a great location
Disliked: Small rooms

Good

Liked: N/A

Passable

Liked: Beds uncomfortable

Superb

Liked: Everything is good except the tv no internet connection to entertainment
Disliked: Tv with no internet connection for Netflix or others