Comfortable but hotel staff need...

Liked: Great location and very comfortable rooms
Disliked: On checking in I asked re breakfast and prices. I was told it was a la carte. I had never heard of this description of a breakfast before so I asked further and was told you don’t know what a la carte means?? Having travelled all over the world I know exactly what it means!!The breakfast ie the a la carte one consisted of virtually nothing. I asked for a latte but was told sorry can’t make one ( found out later the steamer wasn’t working). I asked for two slices of toast noting there was a toaster but was told sorry no bread so I had a choice of cereals I was not familiar with or an English muffin!! Hardly a la carte even by the front seats obvious blase use of the term!!!! Plus on top of this I was charged over double the amount I should have been and despite the hotel admitting they had made a mistake still trying to get my monies back

Exceptional

Nice Hotel close to evertyhing

Liked: Large rooms, nice restaurants (The Chop House and the Lake House). Nice pool area, friendly service minded staff
Disliked: N/A

Passable

Very good

Pleasant

Good value for location- rooms...

Liked: An excellent location in the heart of Bonita Springs and lots within walking distance. There is an older gentleman who has been there for years with a big smile glasses and is very thorough and sweet to follow up on everything you could possibly need. He is a real gem.
Disliked: The lobby and grounds are wonderful. The rooms need some work never enough plugs and an extension cord under the bed for our electronics. The bed itself was not very comfortable, and the quality of the pillows and linens did not help.

I would try it again...

Liked: Friendly staff, convenient location, comfortable beds, quiet, nice setting and economical.
Disliked: Room spelled like mold and mildew. It was a bit overwhelming entering the room, but we opened the balcony door and it helped a little. This was an older hotel which may have been the cooling system ducts?

Overall we enjoyed our stay...

Liked: We thought the room was excellent, with a lovely view of the lake. The hotel itself was very well kept and the staff friendly.
Disliked: We did not use the breakfast facility, as it was VERY limited and there was no incentive for us to do so. We would have considered it id there was more choice.We did use the Lakehouse bar on the first evening, which was nice. However we felt the happy hour finished far too soon and we would have used it more if the drink priced were more favourable, and if we drank from proper glasses and not flimsy plastic.