Exceptional

Poor

Liked: Toilet did not work and heating cooling did not work. Staff was not helpful resolving. I am a senior with a disability. I was moving and had my car packed. It there got my room unpacked the car and was there for about 2 hours before I needed heat. Unit was not working . I called the front desk and he told me to come get another key. I explained it hard to repack and unpack again. He did not come to the unit to check the unit or offer a cart or anything. I was exhausted from moving and driving over 10 hours. I stayed in the room. Had to use toilet in the middle of night. Got up and toilet did not flush properly. I was not concerned I thought I was only partially flushing and went back to bed. In the morning I used the toilet again. Did not flush at all. I wrote them on the link they sent and left. Disappointing. You need a toilet and warmth in a room. Staff supplied minimal courtesy and no concern

It’s modern and clean, easy...

Liked: It’s really clean and quiet place to stay in Santa Rosa. It’s easy to park. There are several restaurants nearby.

Passable

Very good

Liked: The cleanliness.

Exceptional

Liked: It was a very easy check in and out process. The staff was kind and helpful. Our room was very comfortable and clean and it was mostly quiet at night. Just the sound of traffic going by.
Disliked: There wasn't anything I didn't like

Good

Enjoyable stay

Liked: Clean and tidy. Close to the freeway. Sonoma was within ready reach.

Very good