Very good

Disappointing

Disliked: The first time we stayed at this location was such a pleasurable experience that when we were planning our trip back to The Berkshires there was no question of where we wanted to stay. We even put in a request for a late check out which I received an email saying the request was approved. Our second experience was vastly different than the first. Check in was very accommodating but that’s where it ended. The first day we were woken up by banging on the door at not even 8 a.m. on the day we are leaving there was again banging on the door this time yelling it’s time to check out. Totally confused I looked at the time and it was 11:28 AM. I yelled back that we paid for late check out and we didn’t have to leave until 1 o’clock. The person on the other side of the door became nasty and started yelling. there was no late check out and, we had until 12 o’clock to check out. Two people hastily showered and packed three days worth of belongings to check out in 32 minutes. After the car was packed, I went to the office to return the key. I asked to speak to the manager, I wanted to get the money that was charged for the late check out refunded. I was informed there was no manager on duty. Needless to say, the whole experience left a very sour taste and we will not be returning.

Simple and clean, good value...

Good

Very good

Great value and nice stay...

Liked: Great staff. Clean room with fridge and microwave. Excellent location and seasonal outdoor pool
Disliked: Nothing.

Will never stay again

Liked: I like the is was close to shops and restaurants
Disliked: The bathroom was disgusting. It looked like they didn’t even try to clean it. The bed was as hard as a rock! My family and I woke up stiff and tired. Plus on top of that there was a gap at the bottom of the room allowing cold air to come in. I had to grab a towel to block the gap

Superb

Great location. Depressing room.

Liked: Great location. Friendly staff.
Disliked: The room was poorly lit, dismal dark brown curtains and decor. Lacking any pictures or decoration. Strange overpowering shoe polish smell.