Superb

Liked: Hotel manager Rateb Tahan was able to correct a problem caused by Booking .com (Reversed my 1st and Last name, front desk staff could not locate my reservation)
Disliked: Booking.com messed up my reservation (reverse first and last name)

Exceptional

Exceptional stay.

Liked: The front desk clerk Christina is amazing. All the staff was accommodating. The breakfast was top notch and definitely delicious. The beds were super comfy and the pillows were a mix of firm and soft but felt supprted regardless. The hotel is nice on the inside and out. Very lovely look to it all. And the views out the windows aren't that ball despite being close to the 101 freeway.
Disliked: I can't think of anything that I didn't like.

Exceptional

Liked: everything was fine, clean, quiet, just as advertised.
Disliked: It was weird to me as a European that they charge you in advance for stuff and after if that stuff did not happen, they give you back your money. still waiting for my money back. I guess that is some American thing, they do that everywhere, not just this place.

Very good

Liked: Efficient & friendly employees,

Superb

Overall, our stay was OK....

Liked: It’s convenient to get off and on the Freeway to the hotel. The staff was so friendly and accommodating for our family and the grandson.
Disliked: The facility seems like it has seen better days. It needs to be updated.

Mattress was horrible but great...

Exceptional