Communication was difficult and inaccurate...

Liked: Room was comfortable and clean.
Disliked: Was never told pool was closed until morning of the date, front desk was difficult to communicate with for booking a room all week and was told incorrect information multiple times.

Good

Liked: The cleanliness of the room
Disliked: The room i booked wasn't available and I am still waiting to find out about being reimbursed the difference in the room I booked and the room i had to be placed in.

Nice breakfast, clean rooms, expensive

Liked: Good location, close to many chain restaurants
Disliked: Inside pool advertised but not available due to needed health department approval.

Superb

Family friendly, great amenities and...

Liked: Great stay for families! We took advantage of a king suite that came equipped with a full kitchen and pull out sofa. Pool was good, great laundry facilities. Breakfast was plentiful as there were many options and more for all to choose from. Very friendly and accommodating staff. We very much appreciated the hospitality at this hotel and would definitely recommend!
Disliked: The pool was a bit murky and cold.

Good

Liked: Breakfast was full of options and very good. Pool was very nice. Kitchen was well stocked with everything we needed.
Disliked: Room wasn't the cleanest, food from previous visitors left in kitchen sponge and hair in shower drain. The AC was set at 58° when we got there.

Exceptional

terrible guest service / employee

Liked: indoor pool was great!
Disliked: The receptionist at the front desk was extremely rude- to myself & my three children, right from the start at check in. We live about 30 minutes from this hotel- and I decided to bring my kids to stay a night, so that they could swim and feel like we were on a mini vacation. When we arrived and went inside, the women looked up my reservation and when asked a question, would roll her eyes, to the point where even my 5 year old questioned her manners. We got into our room, and I noticed there was a broken glass coffee mug on the floor near coffee maker. I went down to the front desk to inform the worker- since it was there when we arrived, and she rolled her eyes at me yet again and said "and let me guess you expect me to clean this or are you?" I told her not to worry I would pick it up, as I did not want to inconvenience her anymore than I apparently already had. I went back to my room with the kids and we got ready to go swim. after swimming we decided to go into the fitness area- so my son could still do his football workouts. While inside the fitness area, at 7pm, the same lady then comes in with a scowl on her face and unplugs all the televisions, that we were watching, without saying a word- after telling me at checkin it was open 24/7. My son was walking on the treadmill clearly watching the TV while she unplugged it. OK maybe not a huge deal but this lady seems to have it out for us. My daughter (age 13) then asks the women if there were towels for the pool- and she said "does there appear to be any towels?" and mutters swear words under her breath, loud enough that my 5 hears her and her jaw about hit the floor in disbelief. I quickly gathered my kiddos and went back to our room. The following morning, checkout time comes along and we go to the desk with all of our belongings to drop the keys off and I get asked "what type of mess was left in the room?

The good, the bad, and...

Liked: Amenities are great, room just needs some TLC.. Loved the mini kitchen setup! Stayed for a long weekend. With Wegmans across the street, we were able to have small meals in our room. Staff were all very friendly.
Disliked: Room needed some updating. Foot shelf in shower was hanging off the wall, missing towel rack under bath sink, blackout and privacy curtains were hanging off rod above the windows. Ceiling light in bathroom was out, asked twice for it to be fixed, no one ever came.