Exceptional

terrible guest service / employee

Liked: indoor pool was great!
Disliked: The receptionist at the front desk was extremely rude- to myself & my three children, right from the start at check in. We live about 30 minutes from this hotel- and I decided to bring my kids to stay a night, so that they could swim and feel like we were on a mini vacation. When we arrived and went inside, the women looked up my reservation and when asked a question, would roll her eyes, to the point where even my 5 year old questioned her manners. We got into our room, and I noticed there was a broken glass coffee mug on the floor near coffee maker. I went down to the front desk to inform the worker- since it was there when we arrived, and she rolled her eyes at me yet again and said "and let me guess you expect me to clean this or are you?" I told her not to worry I would pick it up, as I did not want to inconvenience her anymore than I apparently already had. I went back to my room with the kids and we got ready to go swim. after swimming we decided to go into the fitness area- so my son could still do his football workouts. While inside the fitness area, at 7pm, the same lady then comes in with a scowl on her face and unplugs all the televisions, that we were watching, without saying a word- after telling me at checkin it was open 24/7. My son was walking on the treadmill clearly watching the TV while she unplugged it. OK maybe not a huge deal but this lady seems to have it out for us. My daughter (age 13) then asks the women if there were towels for the pool- and she said "does there appear to be any towels?" and mutters swear words under her breath, loud enough that my 5 hears her and her jaw about hit the floor in disbelief. I quickly gathered my kiddos and went back to our room. The following morning, checkout time comes along and we go to the desk with all of our belongings to drop the keys off and I get asked "what type of mess was left in the room?

The good, the bad, and...

Liked: Amenities are great, room just needs some TLC.. Loved the mini kitchen setup! Stayed for a long weekend. With Wegmans across the street, we were able to have small meals in our room. Staff were all very friendly.
Disliked: Room needed some updating. Foot shelf in shower was hanging off the wall, missing towel rack under bath sink, blackout and privacy curtains were hanging off rod above the windows. Ceiling light in bathroom was out, asked twice for it to be fixed, no one ever came.

This was a perfectly average...

Liked: It was easy to find.
Disliked: The breakfast.

Don’t bother

Liked: Pool was nice. Staff was friendly. Location was ok.
Disliked: Room was dirty. Dusty, stained mattress, dirt on floors couches and bottom of tub. Room smelled like smoke. I bought an air freshener and hung it in the room. The sink clogged up. The air conditioner broke during our 1st night. The tub clogged. Hole in back of the bathroom door. I made the staff aware as soon as I noticed. Took notes. They did fix the sink within an hr but other than that, nothing. No room change nothing. We left and went to another place. Oh also, have not received my $50 deposit back yet they said I would receive instantly when I checked out. Lastly, breakfast was meh. No meats, muffins were frozen solid. My kids did enjoy the French toast sticks. Btw, I had to skim the pool.

It was a convenient experience...

Liked: I liked the accessibility to the highway. The room and bed were comfortable. It suited our needs. 24-hour coffee service was nice.
Disliked: Breakfast was a typical hotel breakfast. Nothing special but not the worst either. Wished for staff to be able to provide directions to airport.

Liked: Very accommodating

Good

We loved it. We will...

Liked: I loved the kitchen in my room. The pool was a lot of fun for the whole family.
Disliked: Fan in the bathroom didn’t work.