TownePlace Suites by Marriott San Antonio Downtown Riverwalk, San Antonio

TownePlace Suites by Marriott San Antonio Downtown Riverwalk Guest Reviews

Overall Average Score:

Very Good (4.5 out of 5)

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I wouldn’t stay at this...

Liked: The night staff was very accommodating. Okay breakfast
Disliked: Pull out mattress in both rooms were filthy. I took photos. The room they tried to move us to smelled of a lingering smoke odor. They offered to give us more sheets to cover up the stains on the bed that was already there. And I paid for upgraded rooms. Parking for 2 days was 110 extra. The water is the shower wouldn’t stay hot long. One of the worst experiences

Exceptional

Liked: Conveniently located to downtown River Walk and River North and to Market Place. Easy to access public transportation to and from airport as well as other parts of the city. Really felt safe with key card door and attentive desk staff. Breakfast room neat and well-stocked for early risers and late sleepers.

Expect to pay for parking

Liked: Centrally located.
Disliked: I was expecting a parking area because the listing details included parking. No parking at the hotel but Valet is offered for $45, or a parking garage two blocks away for $40 for 24 hours. There is curbside parking for off-loading but it's a busy street and 15 minute time limit.

We will be back soon!

Liked: Relaxing
Disliked: Everything was amazing

Exceptional

Disliked: No pool and had to pay for parking. Thought they would have private parking for guests.

Exceptional

San Antonio Hidden Gem

Liked: This obviously is an older facility however I feel Marriot has done an excellent job modernizing it. The room was small yet well organized with plenty of space. The room was furnished very well and we had no problems at all.The staff was great. Everyone we encountered was very friendly and helpful. We will definitely be coming back when we return to San Antonio.
Disliked: I didn't find anything I disliked about this place.

Pleasurable

Liked: I was there a couple days before Christmas and my favorite part of the stay was the SOCIAL HOUR they had every evening. The ladies made it enjoyable and I also liked the friendliness during check in and check out. Bianca, Bailey, Jessica & Chelsea were all extra welcoming any time I saw them during our stay, always had a smile. I would definitely stay here again.
Disliked: The so called VALET parking. When VALET parking was inquired about, the attendee, who was on his phone, told is there was no valet parking until I told him that it was on the website that valet parking was available. Only then did the young man take his face out of the phone to actually LOOK at us and state that YES there was valet parking. What a miracle, how quickly no went to yes. We did not use valet service due to not wanting any further interaction with the young man that could barely acknowledge us from the get go, I wasn't gonna leave a tip for that.