Wonderful staff great rooms and...

Liked: Separate bedroom
Disliked: We actually love everything about this hotel we have stayed here every time we come into Chino/ ChinoHills area.

Pleasant

Liked: Comfortable, clean room.
Disliked: It was noisey throighout the night.

Exceptional

Very good

Liked: The staff, was very professional and welcoming. The suite was very spacious and comfortable.
Disliked: Linen was not very clean.

Passable

Disliked: Disappointing Front Desk Service & Poor Wi-FiI booked my stay two weeks in advance, specifically requesting a non-smoking, quiet room on an upper floor. However, upon check-in, the front desk staff seemed to disregard my request. When I reiterated it, I was given only two options—either a room on the first floor or one on the second floor facing the highway—both the opposite of what I had requested. It felt as though my preferences were completely ignored.Additionally, my request for a late check-out was denied, despite the fact that I had just arrived from an international flight. The morning front desk staff was equally unhelpful, responding to my inquiries with a cold and impatient attitude, making it clear that either they were unhappy with their job or simply didn’t care to assist guests.By contrast, at another Marriott hotel the following day, the staff checked availability and easily accommodated my request for a 2:00 PM late check-out. The difference in service was striking. Unfortunately, the experience at this location was disappointing, both in terms of hospitality and basic amenities like Wi-Fi, which was also poor throughout my stay.

Solid, reliable experience, good for...

Liked: We stay at this hotel every time we visit our family for Christmas.The rooms are pretty well maintained and provide a consistent experience. The outdoor area is useful with a fire pit and bbq. Haven't tried the pool but probably will if we visit in a warm season. The suites are valuable for if you have a kid and need to be able to close the door when they sleep.
Disliked: Depending on time of year, it can be pretty expensive, considering where we are. I was expecting Chino Hills to be cheaper, but rates hover around $125-180 a night.They usually offer a pack n play if you ask for a crib, but this time, they could only offer a very large, unwieldy metal crib. Apparently, the pack n plays wore out too quickly and they did not feel like replacing them. The new cribs are much, much worse, and if you happen to use a slumber pod, they will not fit properly.We checked out the pull out bed just to see. It was very uncomfortable and very dusty. I wouldn't recommend actually using it to try and sleep.

Disappointing

Liked: Upgradet
Disliked: Too noisey

Overall, loved the location, cleanliness,...

Liked: Location was great! Clean facility. Local restaurants and coffee shops within walking distance.
Disliked: Disappointed hot breakfast wasn’t served the day we were there.

Disappointing