TownePlace Suites by Marriott Montgomery EastChase, Montgomery

TownePlace Suites by Marriott Montgomery EastChase Guest Reviews

Overall Average Score:

Excellent (4.25 out of 5)

Write a review

Check in was delayed but...

Liked: The staff was very friendly
Disliked: How the manager questioned the cook about why he cooked too much of something, when there were still people coming down for breakfast. He removed what he had cooked too much of and took it to the kitchen...

We like the place but...

Liked: Clean
Disliked: My room was overbooked

Exceptional

Awesome space to reside overnight.

Liked: Cleanliness and Location
Disliked: Nothing I can think of at the moment

Disappointing

Liked: Great location and lobby smelled very pleasant!
Disliked: In the process of remodeling. Our room had lots of holes in the walls, burnt lights and was not very clean. Ice machine was out of order. Too much mess for the high rate. I was disappointed.

Superb

Way expensive for what you...

Liked: Size of room was good
Disliked: NOT A RESTAURANT. They have a serve yourself breakfast of microwaved eggs and meat and you serve cereals and over ripe bananas. For the price it was way underwhelming. The shower leaked on to the floor.. not user error. Staff said there was an ice maker on the floor, when I informed her there was not, " we are doing renovations, maybe they took it out." When I asked for an ice bucket to get ice on the main floor , " we don't have any" . Ice bucket is a staple for any hotel and an ice machine is as well.

I loved my stay!

Liked: The location was perfect. Right in the mix of everything! The room was amazing!
Disliked: The lighting in the tv wasn’t bright enough but other than that, it was amazing

Won’t go back.

Liked: Great location and staff
Disliked: My room was downgraded from a suite to a weekly rate room

Midnight fire alarm

Liked: Upon arrival the front office staff could not find our booking. The. Confirmation number she said wasn't one of their numbers. After several attempts it was located and was under my first name as My last name. She was very friendly and i have no problem with how she handled the situation.
Disliked: The bathroom had holes in the baseboard of shower on both sides and it was not clean. You could hear everything in other rooms and people walking on the floor above. There were no ice machines except in lobby. The worse was at midnight the fire alarm went off with a strobe light flashing from the alarm in our room....scared us so bad....I opened my door and the whole hall alarms were going off. I called front desk and they laughed and Said oh it's a false alarm we are trying to figure out how to turn it off. It took 20 to 30 minutes for them to figure that out . Didn't go back to sleep til 3 am. We only stayed one night and will not do that again.