TownePlace Suites by Marriott Leesburg, Leesburg

Unfortunately we were not able...

Liked: We have stayed at this exact hotel multiple times with no issues. We walked into the lobby after 9:30 PM to check in and were greeted by a disgruntled customer at the front desk arguing with the only employee there because something was wrong with her room, along with four separate groups of people waiting to check in. Waited 45 minutes to check in only to find out that even though we all had reservations and had paid, there were absolutely no rooms available! The front desk worker told us she had only worked there 90 days and was completely overwhelmed. I honestly felt bad for her. She was even having computer issues. We were telling her she needs to call the manager to come in and assist but it sounded like she wasn't getting any support. Not sure what Went wrong but had to scramble to find a hotel as it was nearing 11 PM. I was there with my 14-year-old daughter who had just played in a softball tournament and we were at the fields for 13 hours so needless to say it wasn't how we were looking to end the day. We booked weeks ago on booking.com, there was a couple who had booked using their Marriott points, another that booked through the app and I'm not sure about the last woman that was in the line but it didn't matter because they had zero rooms for us.

Exceptional

Excellent choice for short or...

Liked: Very nicely appointed room with everything I needed

Very comfortable and pleasant! Certainly...

Liked: Everything
Disliked: Nothing

Exceptional

Nice place with ample breakfast,...

Liked: Overall comfortable, modern rooms. Nice, ample breakfast, though pre-made egg omelets were cold and butter hard as a brick. Friendly personnel.
Disliked: Old, very noisy A/C with limited” button control. Also, A/C kept blowing sheer curtains into room. Shiny new wall thermostat was not working. TV remote wasn’t working for volume/channel control. Intermittent loss of TV signal. Sticky floor as you enter room.