Terrible, rude staff

Liked: The breakfast was subpar they were out of alot of items at first but when they did bring it the food was not great. The sausage was under cooked and the eggs were runny.
Disliked: I bought two suites for New years eve. One of our rooms had a non working tv so they actually jad to move us, the other one door actually stopped working. We were supposed to have king size beds they were no kore than queens possibly fulls but told us they were "hotel kings" (I have a king size bed at home I know what a king size bed looks like). The room was dusty and looked like it hadn't been deep cleaned in a while. We cleaned the room when we left better then it was when we got there ,granted we had a good time, played games, exchanged gifts, had some drinks, so there were 4 bags of garbage and a bag of bottles all lined up at the door, used towels were all stacked in a pile in the bathroom nothing was left out of place. There was 8 of us for the 2 rooms so it did get a little loud a couple times they came and talked to us 1 time and we kept it down after that and they charged us an extra $100 for "noise complaints". The staff was rude and unhelpful. We hand some teenagers with us who brought towels from the pool to the room and the they were yelled at and told to bring them back to the pool like it they were going to steal them or something. I spent over $600 ($700 with the extra charge) dollars for 1 night of fun and the staff made it a horrible experience for us by being so terrible. I do not recommend staying here unless you are just as uptight as they are.

Nice but expected more

Liked: Loved the checking in and out processBed was comfortable
Disliked: Lighting in bathroom was dimWhirlpool was not workingDraft at window and unable to sit near itWhen running water in bathroom sink, you can smell mold

My stay was awful, my...

Liked: I did not like anything.
Disliked: I didn’t like the staff customer service. I didn’t like the fact the pool room and a bad feces odor that was very potent and very foul smelling. The guest and the children were unable to enjoy the pool. My son birthday was a hassle because of this. The staff was very unprofessional and ignorant about the situation. The room has stains on the bed, the continental breakfast had only 3 different selections. The staff were sleeping in the rooms next door to us and their family was eating in the lobby. The customer service was HORRIBLE. Front desk staff were never available. They didn’t have garbage bags for us to clean up, towels for the children to dry off nothing . My service was terrible and my son birthday was awful due to the services at this hotel.

Exceptional

Liked: check in was smooth. Staff friendly
Disliked: The heating unit only dispense cold air. It said heat but warmest was 69 . That was not warm. Also had issue with door. It would not unlock. Took 2 employees to get it unlocked.

Exceptional

Exceptional

Good

Liked: Clean room
Disliked: I booked this hotel through booking.com where I paid for the room and Taxes online. Once upon arrival, they claimed they cannot take a different form of deposit for the room. They needed the original credit card that was booked under. The staff was rude and not helpful in resolving this issue, the manager was supposed to call to resolve the financial stress they have caused on my credit card, and it has been a week and no one has called me. Now I am disputing the double charge on my credit card. This has caused me me a great stress. I wouldn’t be staying here again

the room made up for...

Liked: the room was awesome!
Disliked: parking lots were full or closed for work and no arrangements were made for overflow parking. The staff on duty said "I don't know what to tell you" when we asked what other options were available with all lots full. We wound up jumping the curb and parking on the grass with our suv. It was the only option open to us at the time.

Staff requires much more customer...

Liked: Clean
Disliked: Staff tried to place me and my daughter in a queen sized bed suite when I booked and paid for a king sized bed suite without inquiring with me first. Then when we informed the staff about their error, the staff was exceptionally RUDE and LOUD!