My stay was awful, my...

Liked: I did not like anything.
Disliked: I didn’t like the staff customer service. I didn’t like the fact the pool room and a bad feces odor that was very potent and very foul smelling. The guest and the children were unable to enjoy the pool. My son birthday was a hassle because of this. The staff was very unprofessional and ignorant about the situation. The room has stains on the bed, the continental breakfast had only 3 different selections. The staff were sleeping in the rooms next door to us and their family was eating in the lobby. The customer service was HORRIBLE. Front desk staff were never available. They didn’t have garbage bags for us to clean up, towels for the children to dry off nothing . My service was terrible and my son birthday was awful due to the services at this hotel.

Exceptional

Liked: check in was smooth. Staff friendly
Disliked: The heating unit only dispense cold air. It said heat but warmest was 69 . That was not warm. Also had issue with door. It would not unlock. Took 2 employees to get it unlocked.

Exceptional

Exceptional

Good

Liked: Clean room
Disliked: I booked this hotel through booking.com where I paid for the room and Taxes online. Once upon arrival, they claimed they cannot take a different form of deposit for the room. They needed the original credit card that was booked under. The staff was rude and not helpful in resolving this issue, the manager was supposed to call to resolve the financial stress they have caused on my credit card, and it has been a week and no one has called me. Now I am disputing the double charge on my credit card. This has caused me me a great stress. I wouldn’t be staying here again

the room made up for...

Liked: the room was awesome!
Disliked: parking lots were full or closed for work and no arrangements were made for overflow parking. The staff on duty said "I don't know what to tell you" when we asked what other options were available with all lots full. We wound up jumping the curb and parking on the grass with our suv. It was the only option open to us at the time.

Staff requires much more customer...

Liked: Clean
Disliked: Staff tried to place me and my daughter in a queen sized bed suite when I booked and paid for a king sized bed suite without inquiring with me first. Then when we informed the staff about their error, the staff was exceptionally RUDE and LOUD!

It was a great Hotel...

Liked: Breakfast and Location was great.Continental Breakfast had a great selection.Location was in the heart of canton area.
Disliked: There was nothing not to like.

The staff was very helpful

Liked: Plenty of restaurants nearby. Central location.
Disliked: Good spot.