Subpar

Disliked: The cleanliness of the room didn’t meet my expectations. There was hair in the shower, bathroom sink, a few food stains by the stove. Also, the room doesn’t have a USB port for phone chargers and the resident above my room was noisy.

Superb

Passable

Liked: Acceptable
Disliked: Arrangement of room.

Customer service was great. Rooms...

Liked: Staff were nice. Check in was easy.
Disliked: - shower head was broken, so everytime you took a shower the water was all over the floor. Had to use multiple of towels to clean up water stains. - more cleaning in the room should’ve taken place. - room appears to be cluttered with the way everything is positioned.

Very good

Exceptional

Very good

Exceptional

Liked: The stafff...absolutely AMAZING! They were courteous, helpful, friendly, and they never made you feel like you were asking 'stupid questions'.
Disliked: lack of cleanliness of our room. Upon arrival, there were DIRTY dishes in the dishwasher, and in the cabinet! Tissue?? on the floor upon arrival and after our room was 'cleaned', it had moved closer to the bed...floor was gritty, bed was sloppily made!