TownePlace Suites by Marriott Clovis, Clovis

TownePlace Suites by Marriott Clovis Guest Reviews

Overall Average Score:

Excellent (4.4 out of 5)

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Liked: The staff was excellent! Very accommodating and attentive.
Disliked: The room was very clean except the trash under the kitchen sink had not been taken out.

Passable

Liked: It was very comfortable.
Disliked: For the price I paid for a king suite it was very small especially for my husband who is in a wheel chair. Every time we came down for something there was someone at the counter maybe twice otherwise no one was to be found. Then they kept trying to charge my card multiple time and it got flagged for fraud.

Superb

Filthy and gross

Liked: We had stayed before and used to be ok, location is also ok. But room was really filthy this time.
Disliked: Horribly gross with hair and spots in bed, sofa bed, bedsheets, carpet and bathroom, kitchenette sink was pretty bad too. Worst experience we’ve had. Front desk people were kind and made best to help, switched us to another room that was better but still pretty dirty not vacuumed etc. we didn’t even felt like making use of free breakfast wondering what was the cleaning status for their kitchen.

Liked: Very professional young ladies at front desk. Nice rooms. Great breakfast. Very nice experience.
Disliked: Night worker not helpful. Rather grumpy.

Exceptional

Liked: The kitchenette

Exceptional

Liked: The kitchenette

Facilities are clean and comfy.

Liked: Very clean and roomy. Quiet.
Disliked: The night employee , Chris, was very rude but with a smile. I called the facility at 8 pm to notify them we would arrive after midnight. Nobody told chris. He was less than welcoming. Had pre confirmed and was told I would rec a digital key. Never happened. Chris spent 30 min attempting to get keys to work. I understand stuff happens but he made it worse. Came barreling up the back steps and scared us as we were waiting outside the door. He opened with regular keys. As i turned to inquire about working keys, the door literally slammed in my face. I went to the front desk where he was frantically trying to produce working keys w my son in law. I told him that we were tired and we did not appreciate his manner towards us. I asked him to please just BE NICE TO US. He replied that he was frustrated by the keys and maybe after we get a good sleep, WE WILL FEEL BETTER. Really? Im sorry. Even at Motel 6 they leave the light on for you. The room seems quiet clean and comfy. But this guy leaves a-lot to be desired when it comes to welcoming tired and weary guests.

Facilities are clean and comfy.

Liked: Very clean and roomy. Quiet.
Disliked: The night employee , Chris, was very rude… but with a smile. I called the facility at 8 pm to notify them we would arrive after midnight. Nobody told chris. He was less than welcoming. Had pre confirmed and was told I would rec a digital key. Never happened. Chris spent 30 min attempting to get keys to work. I understand stuff happens but he made it worse. Came barreling up the back steps and scared us as we were waiting outside the door. He opened with regular keys. As i turned to inquire about working keys, the door literally slammed in my face. I went to the front desk where he was frantically trying to produce working keys w my son in law. I told him that we were tired and we did not appreciate his manner towards us. I asked him to please just BE NICE TO US. He replied that he was frustrated by the keys and maybe after we get a good sleep, WE WILL FEEL BETTER. Really? Im sorry. Even at Motel 6 they leave the light on for you. The room seems quiet clean and comfy. But this guy leaves a-lot to be desired when it comes to welcoming tired and weary guests.