MDP

Liked: The air conditioner in the bedroom didn't work.

Passable

Liked: Breakfast items were adequate and location was convenient
Disliked: I reserved a king non handicapped room. They gave us a queen handicapped room. Needed to use the ironing board and iron. The ironing board was broken so it wouldn’t stay up. Had to iron with it flat on the floor. The iron leaked water all over the item I was ironing and I didn’t put in a lot of water. Needed to use the pull out sofa. No bedding for it in the room. Called down for it and 2 hrs later, still didn’t have it. Went down to the desk to get it myself. Glad we were there for only 1 night. Would think twice before I would stay at a Towne Place suites again.

I don’t think we would...

Liked: The rooms was very clean
Disliked: Well from starters we book our room for valentines and we had no heat the whole stay nor did anyone try to accommodate us we basically freeze that weekend

It was an excellent stay

Liked: Staff went above and beyond to meet our needs. Very professional and courteous

Exceptional

Liked: It was a really nice location and the sweet girl up front was wonderful. I wish I'd gotten her name she was super sweet! I would recommend. It was quiet and easy to navigate. There was several places to walk to and a grocery store in walking distance.

Adequate for what I needed...

Liked: Convenient to the funeral I was attending.
Disliked: Dryer vents blow out onto the patio and parking lot where you enter the building. Lint everywhere. Could not access building from side entrance with key after dark. Lock was broken. Privacy lock in room was broken. The place needs maintenance overall.

Pleasant

Liked: room well appointed, relatively inexpensive
Disliked: room very small, breakfast was disappointing

Good

Liked: The breakfast was very good, and the lady who takes care of it was very kind and proactive. The bathroom was spacious, and the shower was one of the best.
Disliked: The room was very small. I regret that we booked the option with the sofa bed. When it was unfolded, you couldn't access the bed or the air conditioner at all. The sofa was also EXTREMELY uncomfortable and not very clean. The room only had plates and cups. The kitchen did not have a single pan or pot. There was a notice in the kitchen stating that you could borrow various kitchen utensils at the reception (e.g., a blender, a rice cooker...), but it would still be nice to have some basic utensils in the room.

Just annoying setbacks

Liked: I like that the staff was warm and welcoming.
Disliked: The constant request of housecleaning being ignored 3 days in a row. An employee or a patron outside of the hotel by the HVAC system smoking, sending the fumes through the vent and into my room. I have two children that have respiratory needs. There should be a do not smoke sign by that system. Or tell a smoker at check in.