TownePlace Suites by Marriott Boston Logan Airport/Chelsea

Very good

Liked: The room was nice, bonus for breakfast and pool.
Disliked: A small kettle in the room would have been nice. I would have loved to have been able to make myself a cup of tea.

Superb

Liked: Staff is excellent, in particular the shuttle drivers.Location a big plus.
Disliked: The breakfast lineup was crowded and chaotic.

Don't expect good service

Liked: The facilities were perfectly adequate
Disliked: The front desk staff had a very non committal attitude and it seemed like everything was too much trouble even to the point of acknowledging us upon arrival

A nice hotel , conveniently...

Liked: Very nice, clean, good locationThankful to the kind shuttle driver who gave us a ride from the airport to the hotel at midnight He also gave us a valuable info on where to take the subway and how to get to the place where we headed

Would not stay there again

Liked: Near Airport
Disliked: No on answered the Shuttle number, and no answer at the hotel. Ended up taking an Uber. They were greatSent to a room with AC/Heat system broken. Had to move rooms close to midnightmy perception was the staff was put out by these problems. Maintenance person was goodNOT up to Marriott standard

Poor sound isolation from outside,...

Liked: Comfortable bed.
Disliked: Very disturbed sleep due to noise from the road and dock area. Woke up many times due to this, would not stay again for that reason.

Good

Liked: The Marriott never received our reservation #4535408163. It was a mess trying to check in! The desk girl was very nice, and very busy. Anyway, we (my daughter Jessica) ended up PAYING AT THE DESK for a room. We did not use original reserved room! HOWEVER, I WAS CHARGED 188.77 ON MY CHARGE CARD for this by BOOKING.COM!!!!! I AM DISPUTING THIS!

Exceptional

Exceptional