As soon has you enter the hotel you could tell that it was a classy hotel. I was greeted by a member of staff who directed me to the desk to check in; the staff were all so helpful. The room was spotless and well stocked with tea and coffee. The breakfast was first class - plenty of everything. I will recommend this hotel to my friends and family if they need to stay in London.

Liked: The staff.
Disliked: Nothing.

Good

Disappointing

Disliked: Woken up at 7:30 am to the housekeeping team ringing the door bell Twice ! To ask if I wanted room cleaning, at 7:30am!?

Superb

Exceptional

Liked: Perfect location

Practical, but would choose differently.

Liked: The location was the best part of it. Next to the tube station which made it perfect.
Disliked: I would have expected it cleaner than it was. Hairs on the bed and towels. Shower cabin looked like it was not cleaned for a long while. The couch in the room was very stained. So much so that we didn’t even want to put our outside clothes on it.On another note that mattress was very hard and pillows extremely uncomfortable. After the second night I woke up with a stiff neck which contributed to an overall unwell feeling during the short city break we had.

Great location but check in...

Liked: Great location and room was modern and comfortable
Disliked: Check in was a disgrace. We checked in early and bag dropped. So far so good - then went to pick up keys and that took 20 minutes, then 5 minutes to check in again then another 10 minutes to get our luggage. Only 2 staff on which didn’t help matters

Exceptional

Liked: This hotel is gorgeous, clean friendly Gave us a free room upgrade as we are returning customers thankyou
Disliked: Nothing

Good could’ve been great will...

Liked: The modern feel to the property
Disliked: Bigger tv

Superb