Tottington Manor Hotel, Horsham

Good location

Liked: Superb situation- car essential All staff very helpful
Disliked: Room had cigarette ash on window sill and one of the glasses had obviously been used- room had been cleaned in a hurry. Reception were very apologetic and refunded my breakfast- however cleanliness should be absolute priority- disappointing.

Highly recommended.

Liked: This hotel is a real find. Ambience, decoration, facilities, quality of food - all excellent

Comfy stay, lovely staff, beautiful...

Liked: Amazing friendly staff, nothing was too much trouble. Location is beautiful. Restaurant with delicious food, the breakfast was very tasty. Bed was very comfortable and our jacuzzi bath was a great addition to the room.
Disliked: Carpet wasn’t hoovered well from a previous stay, rose petals and hair pins on the floor but wasn’t a huge issue for us as the room was very clean in every other way.

Exceptional

Great and friendly staff, lovely...

Liked: Great staff and lots of nice comforts and touches

Excellent！

Liked: The hotel has the best team! Thank you all for the lovely birthday surprise. I will definitely recommend it to others.
Disliked: None

Exceptional

Liked: Breakfast was adequate. Location very pleasant.

Lovely but poor nights sleep

Liked: Quiet location - although we were only 1 night so no time to appreciate the area. Lovely grounds. Good decoration in the hotel. Delicious meal in the restaurant, although should have had a starter as the main a smaller portion.
Disliked: For the price the room was very, very small, and the mattress uncomfortably soft (having read this in previous reviews you could have expected at this price point it to have been sorted). A bad nights sleep. Coffee machine but no kettle or fridge. We could hear next door every time they used the bathroom or the coffee machine. I think for the significant price difference between Tottington and other hotels we would have expected more. My partner wanted me to note Bamboo Eco toilet rolls but the hotel still using plastic milk sachets.

Country charm

Liked: The country setting is very peaceful so views from bedrooms and terrace are beautiful. There is a relaxed atmosphere with tasty locally sourced dishes and drinks. The hospitality is again of a high standard with nothing too much trouble. The decor is stylish but inkeeping.
Disliked: There is nothing to complain about. However it would be useful to have a magnifying in the bathroom.

Overall the hotel was good...

Liked: The food (dinner and breakfast) was excellent - very nicely presented. We liked the coffee machine in our room. The restaurant décor was also very welcoming.The bathroom was clean and nicely furbished; we particularly liked the Molton Brown dispensers. Staff were exceedingly friendly/helpful.
Disliked: The bed was too soft for us both; a very, very soft foam mattress. Unfortunately our door would not lock when we exited the room. We did report this twice, and the staff did try to fix it but it was still not working on day 2 when we left. There was an additional bolt/lock on the inside of the door, but this is not acceptable if you wish to leave expensive belongings in your room. We assumed this was just the case for the room we stayed in. Overall the hotel was very clean, however lightshades and switches could be better dusted/cobwebs removed.