Toronto Marriott City Centre Hotel

On arriving to your hotel I went to check in. The lady I had was very gruff. I told her that I was told breakfast was included in our stay and she preceded to tell me it was not. I asked if she was sure as I was told that it was when I had called - she assured me it was not. I let that go, then she proceeded to tell me that the gym and the pool were closed, under renovation. I said I was very disappointed in this - my daughter, myself and my friend had all brought our bathing suits and it was one of the reasons we had chosen this hotel. I conveyed this to the lady and she said we could use the sister hotel down the street for free. I explained that I did not feel comfortable for 3 young ladies to walk alone down the streets of Toronto at night to go to the other hotel. She basically said 'oh well, it is what it is'. I was livid, so I said that then for the inconvenience she should include breakfast and she said no. I have stayed at the Renaissance before and I have had breakfast there before, but I can assure you I will not choose to stay there next time we visit Toronto which I must say is frequently.

Liked: We were very disappointed.
Disliked: The pool; the service; the gym.

Superb

Very good

Liked: The facilities were nice and clean, the water pressure was pretty good, and the staff were great.
Disliked: There was security with metal detectors at hotel entrance during Blue Jays games, which makes no sense--hotel guests can't have their pocketknives? Or what if they bring them in before the gametime security shows up? It's silly and a hassle. Also, the gap under the door to the room was way too large. Lots of hallway noise carried into the room.

Perfect night to easily enjoy...

Superb

Liked: Close to where I needed to go
Disliked: The only thing I wish the elevators were more centralized…but that won’t deter me from coming back ..I will stay there again

Exceptional

Exceptional

Passable

Exceptional

Exceptional