On arriving to your hotel I went to check in. The lady I had was very gruff. I told her that I was told breakfast was included in our stay and she preceded to tell me it was not. I asked if she was sure as I was told that it was when I had called - she assured me it was not. I let that go, then she proceeded to tell me that the gym and the pool were closed, under renovation. I said I was very disappointed in this - my daughter, myself and my friend had all brought our bathing suits and it was one of the reasons we had chosen this hotel. I conveyed this to the lady and she said we could use the sister hotel down the street for free. I explained that I did not feel comfortable for 3 young ladies to walk alone down the streets of Toronto at night to go to the other hotel. She basically said 'oh well, it is what it is'. I was livid, so I said that then for the inconvenience she should include breakfast and she said no. I have stayed at the Renaissance before and I have had breakfast there before, but I can assure you I will not choose to stay there next time we visit Toronto which I must say is frequently.

Liked: We were very disappointed.
Disliked: The pool; the service; the gym.

Exceptional

Comfortable Room, but Privacy and...

Liked: Our room was clean and spacious, which was a definite plus. However, we did experience a couple of issues. The toilet door had noticeable gaps on the sides, which compromised our privacy. Additionally, the room could have benefited from more lighting. Another downside was the construction site in front of the hotel, which made it difficult for Ubers to find the entrance. Overall, while the room itself was comfortable, these factors did impact our stay.

Didn’t meet expectations.

Liked: Great location, friendly staff
Disliked: Sheets were not changed after previous guests on the pull out couch, toys under the couch (obviously not cleaned) the shampoo and conditioner in the shower were empty. The hot tub wasn’t working and we couldn’t connect to wifi for more than a few minutes at a time.

Pleasant

Clean and centrally located

Liked: Location was great!
Disliked: Would have preferred queen size beds over double. When travelling with family double beds are tight. Also found the room to be very warm, the air conditioner didn’t seem to be functioning properly.

Superb

Exceptional

Superb!

Liked: Very clean, stuff were super friendly.
Disliked: The nespresso machine was delicious, however it was the loudest coffee machine I've ever heard which gave me lots of anxiety.

Superb