Great accommodation, very disappointing restaurant...

Liked: The accommodation was very good. Quiet and relaxed place which was clean and had everything we needed for our stay. I'd say it was good value for money and if you are just there to stay for the night, you won't be disappointed.
Disliked: The restaurant. I booked ahead of time and asked if we could have a nice table by the window or somewhere a bit more relaxed. The lady serving said to me we can't reserve a particular table but we can ask for one that's free when we arrive. When we arrived at the time of our booking ,they brought us to a table that at first seemed ok, then we soon realised we where position on the other side of a service desk over a short parting wall. What a ridiculous place to put a table! It was the most awkward, un-private seating location as we were at eye-level with the frantic staff members who were coming up to that service table slamming down spray bottles, empty glasses and payment machines. The blonde european lady who took our booking repeatedly placed down the tablet they use on the ledge right beside our table and another staff member pretty much leaned over me to place empty glasses on the serving desk whilst I was eating my food. I think staff are just lacking a little in basic manners common sense because they could see it was obviously a disturbance. I spoke to a young lad and mentioned politely we were unhappy with our seat and if we could move to the empty one by the window, he said no we are fully booked. I saw plenty of tables of two become free and no staff member thought to help. Our server apologised for the inconvenience but also never thought to help us rearrange our seat. Our server was nice as was the guy checking us in but I found the rest of the staff to be standoff-ish and unhelpful, almost like it was annoying I was even speaking to them because they are busy. A little bit of customer service would have gone a long way and that was mine and my freinds last meal together before she left the country. I thought Toby Carvery was meant to be a place where people can have a relaxing British roast but I found the experience to be a complete disappointment and it was the main reason why I chose to stay here.

Very good

Liked: It's a very long walk from the car park to room 205. Stairs as well.I pointed out my walking difficulties which were ignored.

It suited our travel plans...

Liked: Clean and tidy staff very helpful
Disliked: Nothing

Very good, would stay again

Liked: Cooked breakfast and I was very pleased to see black pudding on the buffet as it wasn't on the menu 👍

Good

Reject room 203

Liked: Room 203 bathroom: The toilet seat fittings were loose. The shower door was hanging of its lower rail. The shower could not be adjusted - could not use the shower as it was too hot. Grouting missing from floor tiles. Light switch for the mirror broken leaving the lights on. Sink pop up play did not seal. Water in the sink slow to drain. Crack in the sink basin. Grouting at the edge of shower tray cracking.

Simply the BEST value for...

Liked: Everything went smoothly with our stay. We felt looked after. We have booked again 6th June so nice.

Exceptional

Liked: The staff were lovely, helpful and accommodating. Didn't catch the receptionist's name but he was lovely and had a good sense of humour.

Comfortable, convenient place to stay...

Liked: Location was good, although under the Heathrow flight path. Which we knew. There is a bus stop outside with buses into Windsor. Plenty of choice for breakfast, although some of it could be a bit dry.The Staff were friendly and helpful.
Disliked: Breakfast was a bit dry but plentiful.