Exceptional

Pretty good

Liked: Location, Waterpark and restaurant were amazing!
Disliked: The bed and was cold … thermostat was not the real temp.

The management responded when i...

Liked: Beautiful property-great Waterpark friendly staff at the desk. The accommodations were what i would expect having been to Grand Geneva many times.
Disliked: The issue was the restaurant. We (small party of 3) arrived in the evening to dinner at the only restaurant in the facility. We sat for 15 minutes before getting our drink order taken. Our waitress happened by and said no one told her we were there. When our food arrived they were “out of” something from each of our meals. Our waitress chose my salad dressing for me, since they were out of what i had asked for.The next morning (Saturday) i walked down to the restaurant to place our breakfast order to go- small order for two adults and a child. I was told 30 minutes. So i left and came back 45 minutes later only to be told it wasn’t ready. When i asked if it had been started, the young person went to “check”. She returned VERY quickly and said it hadn’t. There was still another order ahead of ours. I told her to cancel our order as it was clear we would not be receiving it anytime soon. She seemed very pleased to cancel it.Grand Geneva has always been a great experience for us, and i was shocked to see that Timber Lodge did not have the same standards. The hotel appears to be too large to have such a small food and beverage department. The staff in the restaurant didn’t handle the volume, and didn’t appear bothered by the service they were providing.

Exceptional

Exceptional

Exceptional

Liked: Hot tubs for adults
Disliked: Christmas theme

Superb

Liked: Waterpark is great for kids of all ages. Great location with near by conveniencies.
Disliked: Couldn't get a reservation for the trolley Christmas light tour. This makes 2 years in a row that we didn't enjoy the attraction. Leaving messages did no good as they were never returned.

Exceptional

It was good

Liked: The trip was a birthday gift for me and my daughter in law.We brought along the whole family to make new memories.We will be back.
Disliked: The long waits for the elevator. And having to take the stairs,cause so many people were getting on and off at the same time.