Passable

Home from home

Liked: The facilities - especially restaurant and spa
Disliked: Friendliness

Very poor

Exceptional

Amazing for a little getaway

Liked: Very Refreshing, the small details in the room
Disliked: Not a lot of food options

Exceptional

Cost of a luxury hotel,...

Liked: The location is unparalleled, and the gardens and estate are beautiful and very well cared for.
Disliked: We had a disappointing stay. It started with the bed in first room which was uneven and very uncomfortable. We asked for a new mattress and they moved us to a different room, which we appreciated. We got the room and the snacks where no refilled. There were no drinks or food in the room for the entire stay, and this was quite. They only provided shampoo and no conditioner. We called the receptionist to get milk and they acted annoyed and never delivered the milk. For the price of this hotel, there is no hospitality or service you’d expect when paying >$800 per night. The breakfast offers were limited, the service was slow and the orders were wrong. The spa experience was average but very expensive. The staff and room cleaning service clearly has no supervision from anyone with experience running a luxury hotel. We left very disappointed and will not come back.

Passable

Very nice gateway

Liked: Very nice property, excellent restaurant in the evening (Ox Barn)
Disliked: Breakfast should be improved (e.g. orange juice from concentrate...?), no option to have a treatment at the spa at the same time as my spouse