Exceptional

Good

Liked: The cabins were perfect for our family. It was clean, comfortable and relaxed.
Disliked: There wasn't enough toilet paper or garbage bags in the cabins for our group size.

Passable

Liked: The waterpark was not busy so that was nice.
Disliked: Staff were unprofessional. Not appropriately staffed. Check in states 4pm but we couldn't check in until close to 6pm because it was not cleaned but when we got to the room it was not throughly cleaned anyway. The snack area/ ice cream parlor was not shocked and out of several items.

Exceptional

Good

Liked: Staff, (Teresa) was very helpful in helping us several times with our needs!
Disliked: Hot tub jets didn't work alot of the time, the restaurant was very short staff, so we had to wait for a VERY long time for everything with small kids. Wish there was more options for breakfast foods. Prizes for arcade games were empty and some were not working.

Excellent stay with excellent staff

Liked: Breakfast was ok. Could have had more options of fruit

Very good

Disliked: Thermostat did not work

Terrible experience and unsafe

Liked: We had problems with nearly every aspect of our stay and wouldn't say there was much that we liked. We will not be returning.
Disliked: This hotel is grossly understaffed and it is affecting safety and cleanliness, and my family will not be returning and I will not recommend this establishment to anyone.Our room was filthy, there was gum and hair in our main living room area. The toilet did not have a lid that came down, which is really gross given how duty our room was, and surprising given the facility is advertised as family-friendly. Our toilet also ran all night and didn't flush completely.We waited an hour for a single pizza at the restaurant in the water park because there was a single worker, not because there were a bunch of pizzas ordered. Many of the games in the arcade didn't work.At 11:30pm at night, the fire alarm went off. My family evacuated to the lobby. There was one worker present who did not know what was happening, speculating that maybe someone pulled the fire alarm. There was chaos in the parking lot as people tried to move their vehicles because they had concerns that they would be blocked in by fire trucks (we were not one of these people). After 20 minutes another worker came and "cleared" the alarm and said there wasn't a fire but a flood. No firemen came into the lobby at any point. No one took charge of the situation or knew what was happening. With three kids under 6, it was a fairly overwhelming experience for them, and not a situation that I felt safe in given the lack of workers present or emergency management.The next morning we went down to get the "hot breakfast sandwiches" that are advertised on their website. They did not have any. We got coffees, they were filled with coffee grounds. The juice that we got for our 2yo we realized expired almost two months earlier.We went to the water park that morning and half of it was closed because a worker did not show up.

Very good