Very pleasant - staff made...

Liked: Location, wonderful staff, good breakfast, good bar food
Disliked: Room was a bit tired

Superb

Exceptional

Very good

We loved it!!

Liked: We loved the attentiveness of the staff. Nothing felt like too much trouble, there was a personal touch. The staff made our stay really special. They knew we were staying for our anniversary and made the room look lovely and upgraded us. We also loved the complimentary drink on arrival. Thank you!
Disliked: There wasn’t a towel rail in our bathroom which we felt was odd, especially for a luxury room. A minor thing but the bath panel definitely needed to be varnished in patches, just little things!

Would have been a 10/10...

Liked: The girls at the front desk were great. Very friendly and welcoming.
Disliked: We left our iPhone charger there and the cleaners said they didn’t find it. Which I assume was a lie. So have a bitter taste .. I have to buy a new one which aren’t cheap anymore.

I do not understand why...

Liked: Everything was first class from the location and decor, service and comfort
Disliked: There seemed to be a lack of dinner enthusiasm - no menus available, except for breakfast and room service. I think more could be made of the dinner offerings.

Exceptional

Good