Pleasant

Lovely facilities, disappointing restaurant.

Liked: Spa was lovely . Especially enjoyed the outdoor jacuzzi and the opportunity to have a drink while using it
Disliked: Unfortunately, I had an absolutely disastrous experience at the restaurant. I ordered fillet steak and had a long conversation with the waiter regarding how I would like it done which was rare to medium. The steak came to my table well done and I had to send it back, which is something I never do, but because of the price of it, I wasn’t just going to say nothing. I was told that they would bring me another one within 10 minutes 35 to 40 minutes past and they brought back the same steak which was cooked even further at this stage. I had lost the appetite and ended up having only the chips for my dinner. It was very disappointing and there was no apologies.

Superb

Good

Liked: Location and accessibility. Most staff helpful and pleasant but did not s as Jesus have answers
Disliked: Promotes itself as a hotel with a gym. It is not. It has a spa and leisure centre next four but this incurs additional cost if room only. No gym access

Wedding stay over

Liked: Convenient
Disliked: Didn't think it was value for money; no breakfast for almost £200 for 1 night. starting to show signs of wear in rooms

Enjoyable, relaxing stay

Liked: Location excellent, breakfast excellent, dinner excellent, spa treatments excellent
Disliked: Lighting in room, side lamps very dim, wall decor very grey and uninviting

Pleasant

Liked: Great staff and very clean.
Disliked: The use of leisure facilities is not included in the room price and it does not say so in the description then they want £50 on arrival to use the facilities. If you scroll down the room prices the more expensive ones say they include the leisure facilities but the cheaper rooms do not state that they do not include the leisure facilities.

Exceptional

A gem of a hotel...

Liked: For a large hotel, very personal service and homely feeling