Superb

Treat all your guests the...

Liked: Beautiful room, comfortable beds, within 5min of great coffee and within 30min of walk to the Library of Congress.
Disliked: Valet will send you to park yourself if you don't dress up for your part. This felt bad because it implied I didn't look worthy of valet help. There was a mouse running around in the lobby when we came. That was what triggered some attention to distract from what we saw. Otherwise, due to our long drive comfortable attire we were too poorly dressed to be treated as the suit-wearing guests.

Good

Liked: The upstairs lounge area
Disliked: Being next to the dump station

This property appears to be...

Liked: The bed and linens were okAccessibility to the metro 5 minutes.Walkable to The Capitol
Disliked: Sullen greeting on arrival, no customer service, failure to respond to simple requests eg a coffee machine that worked/ a blanket. Air con too cold and not adjustable. The darkest room ever, with barely any lighting, and none over the sofa area, which was depressing. Restaurant permanently shut, rooftop bar only open certain evenings. Location characterless, and rather low rent. Room servicing was minimal, and extended to making the bed and replacing towels. No bill provided on checkout. Bore absolutely no resemblance to the publicity/pictures, and shockingly poor for a newish supposedly trendy upmarket Hyatt property in a supposedly trendy location. We stayed out all day, and went back late to sleep, as couldn’t face the depressing room environment or area.

Superb

Very good

Liked: Very modern looking. Walked in and the place smells great!

Exceptional

Liked: the staff was very nice. room was well put together ans well taken care of

Exceptional

Relaxing

Liked: Breakfast was really good. Their morning server Catherine was so polite and informative . And my check out was really smooth.. The ladies were very kind .
Disliked: The old man at the front desk needs some customer service training!!