Exceptional

Overall it was good.

Disliked: Some of the outlets weren’t working in the room.

Exceptional

Not up to Hyatt standard....

Liked: If you’re a tourist in Seattle, the location to transit and tourist attracts could not have been better.I used to live in downtown Seattle for 7 years and moved away but I go back to visit and stayed here.
Disliked: Rip off and flakey customer service/admin team. The room sucked too.My city view looked into an ugly office building and dirty street. There was no view. Housekeeping slams doors from 9AM to 11AM to check every room. You won’t be able to sleep in due to the incessant door slamming. The walls are thin and I got woken up by the water pipes. It sounded like white noise static machine being turned on in the middle of the night. House keeping also did a shit job cleaning my room. They left rags and scattered towels just randomly in my bathroom. They didn’t bother giving me new mugs and didn’t give me new toiletries.Please do not book on booking.com for this hotel. It was a nightmare to deal with when something went wrong.I accidentally booked the wrong dates and contacted the hotel on booking to cancel or change the date. No one responded. I got the phone number to their “online reservation” team which is like 1 person and it took 5 calls and like 3 emails to rebook the dates. Then they double charged me upon check in as if I hadn’t paid which took another 45 min to correct.Just next to the hotel looked like some kind of low income housing. There are hoodlums and bent over druggies just loitering there at night. It does not feel safe to walk by even next to the hotel.The Nest Rooftop bar is immensely overpriced for what it is, 3 drinks for $80!! The cocktails taste good but are batch made and full of ice. Guests do not get priority access or discounts at this bar. Lots of none hotel guests go to this bar, too, and it’s crowded. If you want good cocktails bars, Rob Roy and Deep Dive are in the area. You are paying for the roof top but it’s only good during summer months. They didn’t even have heating lamps for outside for fall. Inside was nice but overflow outside seating looked like basic metal picnic tables with no decor.The room itself is small and feels dingy. The bedding was the worst I’ve ever had at an Hyatt brand hotel.

Exceptional

Liked: All the staff members were attentive & kind. The location was perfect.
Disliked: There was no tv service without connecting to their internet via unsecured network & using our own streaming service.

Exceptional

Liked: We arrived during a little chaos as the hotel was experiencing an elevator outage and having to take people up using a service elevator. Once we arrived in our room, it was very warm. The AC wasn't working so I called the front desk and they said they would send someone up. Knowing they already had work on their hands regarding the elevator i decided not to wait and went down to get another room assigned. I believe we spoke with Abby? She may have been the manager and quickly upgraded us to a waterview suite!! The room was amazing and perfect for our 2-night pre-cruise stay! The rooftop is very nice and we enjoyed breakfast in the restaurant.

Fix heating and air several...

Liked: Good
Disliked: The airconditioning/ heating was horrendous.

Exceptional

Very good