Thompson Savannah by Hyatt Guest Reviews
Write a review
0.8 miles from Savannah centre |
Write a review
Didier Mon, 24 February 2025
HYATT HOTEL: NEVER NEVER NEVER...
Disliked: This hotel stay was a very bad experience overall. Hotel is OK, but Hyatt hotel company is a “crook”.When arriving late, I negotiated an upgrade. At check out when leaving the hotel, the price of the upgrade on the bill was not correct, I told the employee who talked to a manager and came back with the correct bill that i paid, got as paper, received as email and was charged for.One week later, Hyatt Hotel just took $690 from my credit card without notice to charge for the upgrade while it was explicitely showing zero on the bill i paid when leaving the hotel.It was very painful to try to settle with Hyatt, couldn’t t reach the hotel, the lady handling bill claims was rude and not listening, and it didn’t work.I then turned to VISA who refunded the $690 and I hope that Hyatt will have to pay for it.A mistake can happen, but being so persistent against evidences is NOT acceptable.HYATT HOTEL: NEVER NEVER NEVER AGAIN
Maureen Sat, 22 February 2025
Exceptional
Delores Tue, 18 February 2025
Great getaway weekend
Liked: Staff was friendly and helpful. Bed soft and comfortable. Rooftop resturant was a great way to see the sunset
Disliked: Parking. Parking is free from 8 pm - 8 am Otherwise, it's $49 for Valet or $32 for self Parking all day
Lisa Tue, 18 February 2025
Exceptional
Liked: Location
Disliked: Unable to reserve the hotel car when needed.
Teodor Sun, 16 February 2025
Exceptional
Willie Sun, 19 January 2025
Exceptional
Willie Sun, 19 January 2025
Exceptional
Tiana Thu, 16 January 2025
Exceptional
Yana Tue, 7 January 2025
Exceptional
Stephanie Sun, 29 December 2024
Wonderful stay
Liked: View was outstanding- got so see a bunch of river traffic. Views from the rooftop bar were great and it was decorated very cute for the holidays.
Disliked: Nothing - other than I couldn’t stay longer