Hotel Changes

Liked: Clean hotel and they dod an great job decorating the room for my sons birthday!
Disliked: I noticed significant changes since my last stay a year ago. The staff seemed less accommodating to children, especially after the closure of the kid-friendly restaurant just two weeks prior to our visit. Despite the unannounced closure, there was no mention of this on the website when we made the reservation. The restaurant staff at Tesserae did not seem welcoming to children, except for our great waitress, Adrianna, who made our experience more pleasant. I observed several issues such as the lack of stocked toiletries in our room, a leaking shower that was not addressed after I reported it to the front desk, and our bathroom not being cleaned the next day despite leaving a note for toiletries it was ignored. Additionally, my request for extra pillows and a suitcase rack was disregarded. When I raised my concerns to the management about the lack of child-friendly food options and the absence of prior notice, they suggested we move to another hotel and waive our early check-out fee, which was not a feasible solution for us. Eventually, after expressing my dissatisfaction, the manager offered a refund for our breakfast, which I accepted. However, based on this experience, I am unlikely to recommend or stay at this hotel again.