The hotel was clean, comfortable and the staff were helpful and friendly. Right in the heart of the West End, around the corner from Trafalgar Square, with plenty of tourist attractions within walking distance.

Liked: Location.
Disliked: The breakfast was a little disappointing.

Great

Liked: Great location, easy check in. Staff knowledgeable, they went above and beyond to celebrate our anniversary.
Disliked: Small bottles of water are £3 when the in room menu states £1.

Very good

Good

Liked: Location easy to go to Trafalgar square,. Leicester square. China town,.near halal food .
Disliked: The room is too cool in autumn

Best Hotel I've stayed in

Liked: The staff on arrival were polite and helpful. Our room was very clean, had all the basics. The breakfast was wonderful and fresh.On the second day I came back to our room to find a complimentary birthday cake left for me. I've never experienced that before so was very happy with my surprise. The restaurant was clean and the staff in the morning and evening were friendly and polite.Even checking out the staff were accommodating when we wanted to leave our bags in storage for the day. Also the location is literally next door to trafalgar square!Over all its one of the best hotel experiences I've had.
Disliked: Over ll I enjoyed the full experience. The only thing I did find a little disappointing was the price. Well over 400£ for two nights was a lot.But for the location I guess this is good. And the breakfast was included.

Wouldn't bother again a lot...

Liked: On arrival to drop off cases toilets were to say the least disgusting! Spoke to a member of staff she said they would get them sorted! Once we got into our room toilet door hanging off its hinges! Towels were like exfoliating cloth! Milk was congealed! Had lumps floating in our coffee ! After our night out (FANTASTIC) asked when we got back to the hotel if we could buy a coffee only to be told the machine was being cleaned !!! Given more milk pods to take to the room only to find they are all congealed too ! Do not open windows the noise is dreadful and the window sills in-between are disgusting !
Disliked: Facilities

Well located hotel for weekend...

Liked: Very well located, 2 min walk to both Trafalgar Square and Picadilly Circus, providing easy access to multiple underground stations as well.All staff was very helpfull, room space was as expected and breakfast was sufficient.We were also allowed to do early check in, and to leave our luggage at the hotel after check out which was a big plus.Overall a very pleasant experience for a weekend getaway in London.

Very good

Great location, nice staff. Cool,...

Liked: Location, spacious room, nice staff.
Disliked: Shower door not closing, no chain on bedroom door, sink plug not draining, window exterior in poor condition with condensation build up and crumbling plaster on the inner space.

Exceptional