An experience to avoid

Liked: The location is excellent
Disliked: Our room was upstairs... okay; but the wifi in the room never worked, the heating was electric, projecting the air and ventilation above the bed. The breakfast had many products but some were of poor quality: for example ham, fruit salad...

Good

Liked: Staff very plesant and helpful. Bedrooms, loby, bar etc. clean.
Disliked: The facilities were a little bland and lacking in character. The biggest disappointment was that we were staying a month before Christmas. Not a decoration in site ... Why ? As a consquence, and in comparison with rest of London very disappointing. We have been coming up to London at this time of year for many years. First time we have stayed in a hotel that hasn't recognised/celebrated Christmas.

Great location - great staff...

Liked: The location is great - 8 mins walk from the station - nice rooms - food very nice - staff are great
Disliked: Noth8ng

Lovely stay

Liked: Great location, breakfast was delicious, staff very friendly and helpful.
Disliked: Bed was quite firm, not uncomfortable but not to our normal liking. There was a small amount of damage around a light fitting in the bathroom and one of the lifts was out of order.

Exceptional

Superb

Good

Disliked: Found dirty underpants under our curtain in the bedroom

Good

Liked: Good location for theatre visits, hotel was clean, staff were friendly
Disliked: Room only had 1 bedside table and phone charging points provided were nowhere near the bed. Bathroom was small and badly laid out, making access to the bath/shower difficult

A good overall stay

Liked: Location
Disliked: The toiletries were not topped up in our bathroom and ran out