Pleasant but far too expensive...

Liked: The location and the room was very clean
Disliked: The room and bathroom are both very small. Whilst it was comfortable it is just not worth the money - you are paying for its ‘olde English’ feel but it’s not worth all that extra cost just for colourful wallpaper and old paintings. It is also covered in scaffolding - perhaps they could have offered a discount whilst all that work is going on?

The hotel is a gem...

Disliked: The only issue we shad was that our room was not available until 5pm (on the other hand we weren't encouraged to check out until after 11:30am)

Exceptional

Superb

Lovely stay in a beautiful...

Liked: Beautiful characterful building, cosy bar area, unique decor.
Disliked: We stayed here for two nights including our wedding night. We did let the hotel know in advance and they were accommodating but there were no additional touches to make our stay more special, and staff weren’t aware until we informed them. We felt it would have been helpful to have an experienced member of staff in the reception area too.

Loved our stay at this...

Liked: Amazing decor, very comfortable rooms! We got upgraded to a junior suite to better accommodate our baby's cot. The bartender went out of his way to make us delicious cocktails even though it was nearly closing time. Love the location too!
Disliked: Not too impressed with the breakfast options, but that was not a big issue as there are lots of nice cafés within walking distance.

We had a wonderful time

Liked: The staff went above and beyond

Superb

Otherwise great stay, friendly staff...

Liked: Nice property though we learned on the spot that now the Zetter is only the townhouse (the other building is being renovated and rebranded)
Disliked: I did not like that housekeeping is on demand. It’s a hotel not an airbnb