Loved our stay at this...

Liked: Amazing decor, very comfortable rooms! We got upgraded to a junior suite to better accommodate our baby's cot. The bartender went out of his way to make us delicious cocktails even though it was nearly closing time. Love the location too!
Disliked: Not too impressed with the breakfast options, but that was not a big issue as there are lots of nice cafés within walking distance.

We had a wonderful time

Liked: The staff went above and beyond

Superb

Otherwise great stay, friendly staff...

Liked: Nice property though we learned on the spot that now the Zetter is only the townhouse (the other building is being renovated and rebranded)
Disliked: I did not like that housekeeping is on demand. It’s a hotel not an airbnb

Exceptional

Good

For a boutique hotel which...

Liked: The cosy breakfast room turn bar at night.
Disliked: 1. No one was was available for me to check in. I had to ask the staff to be attended and wait for to be checked in. 2. I was asked whether I wanted the room to be cleaned. Said yes but no one came. 3. A card in the room said to ask for milk or milk alternative to make coffee or tea. I went down to ask for and none was available. Thankfully though a staff found some and delivered. Surprising that this wasn’t available at first instance. 4. the safe was not working and needed new batteries. I had to call to get it fixed. I didn’t want to be disturbed so decided not to use it/told technician to do it after o checked out. 5. I asked to deposit my bag after checking out. When I asked for a receipt or acknowledgment I was told I couldn’t get one. Also that if things were lost it was my responsibility as I had already checked out. Later when I came to collect my belongings I was asked by someone else for a receipt or a ticket. Doesn’t make sense to me.

Exceptional

Good