Exceptional

Exceptional

Pleasant

Never again.

Liked: The staff were friendly and helpful and the bar lounge area was tidy and well finished.
Disliked: We weren't informed beforehand that this hotel is used by the council to house homeless and others with needs.The security lock going into the accommodation area didn't work, the room door never even had an anti-bump lock, no bedroom door and the room didn't even smell fresh and was in poor condition with missing ripped wallpaper along with a mattress that actually had a slope on it.To be fair the bathroom was nice as it looked like it had been recently done.There was no tea or coffee available in the room although it was advertised and our stay also included breakfast which there was no mention of.It should have been 2 nights but we left as soon as we could in the morning, the worst night we'd ever had in a hotel.

Disappointing

Liked: Hotel staff over the phone very friendly and trying to help the most they couldGood shower room - water pressure , temperature , space , a.ll verygooMet one guest in kitchen was also very friendly
Disliked: There was no room available at Windsor Hotel & bar as they claimed were fully booked.The property informed me the day after I had made the booking , the day before check in dateThey kindly apologised and explained Booking.com was involved in finding solution.They then offered me to stay I a guesthouse that they also manage.The price they however requested was £85 (the room at the Windsor Hotel that i had booked was £55)I refused to pay extra money.They needed to check with Windsor /Guesthouse manager whether charge of £85 could be reviewed.Been granted not to pay any extras.They provided information about location of guesthouse ( further away from train station than HotelEventually had to pay extras for taxi rideHad requested quiet room , however despite been confirmed request granted , the room was noisy until early hours as main road and traffic right outside bedroom (3 large single glased windows)The shower room was smelly of standing staining rotting waterNo shampoo or shower gel (only handwash soap on the sink)

Superb

Very good

Very good

Very good