We were very disappointed with our stay. One, we did not know where to park. We paid valet for 2 days because we thought we had no other choice. No one told us there was a parking garage. Two, the hot water did not work very well. I was trying to give my daughter a bath and could not get the water warm running to take a bath. I had to turn the shower on and wait 10-15 minutes to put water in the tub that's 2 inches just for her to take a bath. The tub was chipping and it was in the bath water. Three, under the bed there was food and other nasty things left from people who previously stayed in that room, and the floor was dirty. Lastly, there was no complimentary breakfast. I could have paid a little more for a nicer hotel closer to where we were going and got free breakfast, instead of having to pay $50 for room service just so we could eat. The shuttle was a waste of my time. I had to call a taxi because I wasn't going to get downstairs an hour and a half before our event was starting just to take a shuttle 1 mile away. Nevertheless, I will never refer Crowne Plaza to anyone we know.

Liked: Friendly staff.
Disliked: Not impressed at all.

Liked: Great location to watch the fireworks
Disliked: The room was small.

Bad

Disliked: Location of the room, behind the elevator, very hard to get sleep

quality does not reflect the...

Liked: Lovely lobby, spacious room and very friendly staff.
Disliked: Room was not clean, the hallways and our room has stains on the walls, peeling wallpaper, marks and scuffs all over, chipping in the bathtub, leaking bathroom faucet, and there is no fan or vent in the tiny bathroom. We were not informed that the pool was being renovated prior to arrival. And the valet price advertised on the website was less than what they charged us.

good

Liked: the staff are very friendly and very helpful specially the drivers and luggage handling
Disliked: the furniture is old need to be changed and the bathrooms is small

It’s a nice place to...

Liked: Great location & nice scenery.
Disliked: The shower didn’t work and the drain was stopped up when I got there. I couldn’t take a bath until noon the next day when I asked to get another room. Housekeeping didn’t clean the room all the weekend after I asked front desk to make sure it was clean and trash free during my stay. Housekeeping only cleaned on the last day I was leaving.

Very good

Exceptional

Liked: Everything

Exceptional

Will be back!

Liked: The rooms were very spacious! I thought the bathrooms was a little small, but the room space made up for it! The bed was very comfortable! I slept like a baby!!!!
Disliked: The elevators were slow and the pool was closed. The bathrooms were small.

Exceptional

Liked: Location and the staff was great