We were very disappointed with our stay. One, we did not know where to park. We paid valet for 2 days because we thought we had no other choice. No one told us there was a parking garage. Two, the hot water did not work very well. I was trying to give my daughter a bath and could not get the water warm running to take a bath. I had to turn the shower on and wait 10-15 minutes to put water in the tub that's 2 inches just for her to take a bath. The tub was chipping and it was in the bath water. Three, under the bed there was food and other nasty things left from people who previously stayed in that room, and the floor was dirty. Lastly, there was no complimentary breakfast. I could have paid a little more for a nicer hotel closer to where we were going and got free breakfast, instead of having to pay $50 for room service just so we could eat. The shuttle was a waste of my time. I had to call a taxi because I wasn't going to get downstairs an hour and a half before our event was starting just to take a shuttle 1 mile away. Nevertheless, I will never refer Crowne Plaza to anyone we know.

Liked: Friendly staff.
Disliked: Not impressed at all.

Liked: Great location to watch the fireworks
Disliked: The room was small.

Pleasant

Very poor

Exceptional

Liked: Great room with wonderful breakfast! Shuttle to Toyota Center was right on time and the manager that night was very kind and professional! I've stayed at the Whitehall 3 times thus far and it's the best! ...And the Houston Rockets won!
Disliked: Great place! Stayed January 1st to January 2nd.

Exceptional

Passable

A classy stay in a...

Liked: Beautiful hotel in a great downtown location, cute restaurants on site, spacious well-appointed room.
Disliked: N/A

Very good

Exceptional

Great place but hidden fees.

Liked: I liked the location of where the property was at, I liked the hotel room itself.
Disliked: I didn’t like that I had to pay for parking - $40 a night is ridiculous when I am already paying for a hotel room at your location. I was disappointed to know that there was only valet parking and that I couldn’t park my car and go to it whenever I needed to. I always had to go to the valet and it was annoying to have to bug them and then them be bugged that I asked to go to my car. Just didn’t like all the hidden fees that were added.