Liked: Room was excellent; bed was amazing.
Disliked: Bar was closed by the time we got out of the concert. Wish they had 24 hour room service; wish staff were more informative; nothing in the room to tell us where anything was, not even a phone book. We ended up eating at Subway. We didn't know we had to make a reservation to eat.

Bad experience, noise was bad,...

Liked: Location was decent, valet was pleasant.
Disliked: Horrible check in experience, rude front desk staff. Annoyed with every question of clarification I asked. And check out just as bad. 4th floor was extremely loud, could hear all the sounds from other rooms.

Ok

Liked: Lot was across street had to pay for over night was close to the location we need to go to that night
Disliked: Roach in room the check in transparency was charged before I arrive for entire room cost for one night then had to hold $250 for deposit and very old smell and rusty sink the soap for shower was empty almost water not hot just warm not many tv channel ands could hear everything in a jointing rooms

Exceptional

Good

Liked: Location
Disliked: Parking was awkward, it was valet only but signage was not clear and it was just curbside at a busy intersection. Not great unloading/loading support at check in/ check out. No one opened door for us with our luggage cart.

100% love this place

Liked: It was beautiful!!! I love older hotels and this one was amazing! I would stay here every time I come to San Jose!
Disliked: N/A

Exceptional

Great hotel with good location.

Liked: Great location, great rooms and good staff.Easy access to downtown and theaters.
Disliked: The room windows face buildings and are blocked so no clear view or light.Rooms are small.

I would definitely come back...

Liked: The staff were wonderful & helpful & they also kindly answered any questions I had. House keeping staff were terrific too.

Stay away.

Liked: The restraunt. It was great and the staff was so professional .
Disliked: The dirtiness of the room. Don’t look up at the heater/cooler filter in the ceiling. The carpet was disgusting. The amenities were used. The view of the disgusting roof was gross because of the litter. The morning staff were so loud and not mindful of quests in their room and rude. I’ve been to many Westins thru out the USA, but I will never return to this one .