The Westin Phoenix Downtown Guest Reviews
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Write a review
Rebecca H, Cottonwood, visiting Arizona Financial Theatre Sun, 24 July 2016
I'd stay again.
Liked: Great customer service - everyone is so welcoming. Clean; close to Comerica and restaurants.
Disliked: Toilet made the loudest flush noise, so it woke up everyone in the room.
Elliott Sun, 1 September 2024
Very good
William Sat, 31 August 2024
OK
Liked: Westin experience.
Disliked: Valet parking arrangement was terrible.
John Sat, 17 August 2024
Would not stay here again....
Liked: Comfortable bed and pillows.
Disliked: Questionable sound dampening. Was able to hear neighbors footsteps and bathroom sounds at all hours and outside noise (traffic, dump trucks and landscaper blowers) was very intrusive. On the 15th floor. Also, curtains in the bedroom did not fully close and let quite a bit of light in.When ordering room service our food came up cold and was incorrect. We ordered turkey sausage and received bacon.No snacks available to purchase or a microwave. The fridge didn’t have a freezer.
Carol Thu, 15 August 2024
A good place to rest...
Liked: We love the comfortable beds at the Westin, and the room was spacious and well appointed.
Disliked: The location, while convenient, was devoid of life, but perhaps that was due to the August heat.
Raquel Fri, 9 August 2024
Superb
Anderson Mon, 15 July 2024
Very good
Liked: Beautiful property.
Disliked: The valet never helped me with my bags
Austin Fri, 21 June 2024
Exceptional
Joanna Thu, 13 June 2024
Superb
Antonio Sat, 8 June 2024
The room was bigger than...
Liked: Huge room, nice view, super kind and attentive staff. Great hotel. LOVED the water mist system at the terrace!
Disliked: The area is kinda corporate but there are still cool restaurants around.
Kamisha Sun, 12 May 2024
Bad
Liked: The customer service here is awful. Overpriced rooms for poor hospitality. Do yourself a favor and stay at another property in the area for the same price with better value.