The Westin Palace Madrid, Madrid

The Westin Palace Madrid Guest Reviews

Overall Average Score:

Very Good (4.2 out of 5)

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Bad experience

Disliked: I wanted to share my very bad experience with The Westin hotel. During my stay, my Dior bag, which had very valuable items inside, was stolen from my room. It was clear it happened while the housekeeping team was cleaning the room.When I reported it to the hotel management and asked for an investigation or to check the cameras, they completely denied everything and said no one took it. They refused to take any responsibility.the hotel is not safe at all, and I wouldn’t recommend anyone to stay there. Just wanted to warn you so you don’t go through the same bad experience I had.

Been there before but not...

Liked: The room was very good
Disliked: The hotel was under construction you had to take stairs and multiple elevators to get to and from rooms. Bar was a make shift portable bar, dining was in a ballroom overall lighting was gloomy no natural light as areas were covered for construction. Very bad and confusing experience

Good

perfect location and good hotel

Liked: all good perfect hotel & staff
Disliked: when we splited the bed it was very noisy when you sit on it

Very good!

Liked: Location and room were great!
Disliked: I didn’t know before arrival that the hotel was being renovated until March 2025 and most of the common areas were not accessible.

Very good

Good

Liked: Services were great, everything very clean and comfortable. Breakfast was very good. The room was fantastic. The room service great too. Very friendly people and ready to help. Concierge representative was not exactly the most informed person about what to do in Madrid and around the hotel.
Disliked: Unfortunately there was a renovation going on and the access to the room was a bit awkward. The reception was very crowded and noisy. It is probably because of the renovation. There was a smell of muddy wet walls just like you smell when you do renovations. There were some reconstruction going on in front of the hotel too. So there was sand and dust everywhere in front of the hotel. In the interior yard there was a huge staging so the view was not nice at all.