Not only do they not offer breakfast any more, but they have also removed the microwaves from the rooms. So the hotel that has 10 floors or more, has one little microwave for your use. The mirrors were dirty and I had water left in my ice bucket from the previous guest. The bed was hard, far from the heavenly bed I slept in at The Westin in Florida.

Liked: The view.
Disliked: Front desk service.

Liked: Great location - walking distance to everything.
Disliked: No coffee or cups were in the room.

Very nice facility.

Liked: Loved the location and surroundings. The facility is beautiful, took a tour around and found it very inviting. Thinking of bringing a family group for a family vacation.
Disliked: I booked this location because it came up when I was searching for hotels who provided free shuttle service to the Cruise port, was disappointed when I found out there was no shuttle service at all. My second issue was with checkin: 1. The girl couldn't find my reservation. 2. Once I provided my reservation/confirmation number she then said no rooms were ready yet. (It's 5pm). 3. After getting a manager to assist suddenly a room became available. I was not happy with the checkin. The next day the front desk team and the restaurant team were both very attentive and nice. I left feeling much better about the hotel, plan on returning.

Bad

Liked: Nothing
Disliked: Wait time post checking in time was 1hr and 30min to get room

Passable

Disliked: The heated pool was not heated because of “renovations”, but that was not disclosed when booking the stay. That was one of the main reason I chose this hotel.

Wouldn’t stay there again, far...

Liked: Parking was good, plenty of spaces. Main area of Hotel was clean and expansive. Good location close to Long Beach attractions and shopping.
Disliked: Checking bad, even by 6:00 our adjoining rooms weren’t ready, so had to have separated rooms just so we could get into a room for the night. Accesible room was very small, two beds took up virtually all the space. TV channels terrible. Tried to charge us for in room movie that no one watched as service was unavailable. Charged $29 for each room extra as a ‘guest fee’ that you could use toward food and drink. This wasn’t made clear to us until we were charged for it on leaving, when we were then unable to use as we had checked out.

Very good

Exceptional

Good

Exceptional

Sadly I am disappointed

Liked: The receptionist were nice and friendly in the evening.
Disliked: I had booked this hotel for my parents for their 50th Anniversary, having them stay there stressed me out. My parents were getting ready and my mom was showering and she almost fell . The water was dripping out from the bathroom the entire time while she was showering… this was unexceptional!!! My parents arrived late at their dinner celebration;(