Superb

Disliked: No free parking

Superb

Very good

Liked: Very nice hotel, comfortable bed and loved the comforter
Disliked: That the lobby is on the 5th floor

Passable

Disliked: Did not have breakfast. Male staff when we checked in was not as friendly as I would have expected. The male bartender totally ignored my husband when he asked him for a menu. The female bartender was friendly. Only two elevators were working.

Disappointing

Liked: The roof top bar area was chill.
Disliked: We had to pay for parking. I didn’t see that noted when I was booking. No in and out privileges if you don’t used vallet. When we got there, no vallet was present to park our car to take advantage of vallet. None of the elevators were properly working. The tv in the room only had Netflix, YouTube and pandora app to sign onto. We went able to download any other apps to stream.

Good environment, but poor service...

Liked: Clean and decent room environment.Great service attitude from the staff.
Disliked: poor executive ability of the staff. Ex: 1. the valet gave me the wrong parking ticket, so I have to wait 30 minutes for my car to arrive. 2. I asked for the electrical kettle for warming formula for my infant daughter, the front desk first tells me they have it and will be delivered to my room soon. But I have waited for hours and made 3 calls, when they're finally come to my room and tells me that they don't have the equipment. 3. the cleaning lady barge into my room without knocking the door or asking if anyone is in the room.

Pleasant and safe!

Liked: Staff was excellent! Especially the guys at the valet.
Disliked: Wifi issues. Couldn't work from the room.

Exceptional

Liked: I liked the location the best. Have stayed in Westin Hotels before and this one was top notch.

Superb