Would skip next time!

Liked: The location - was after an airport hotel
Disliked: No information about the hotel shuttle - had to ring twice (once when I got to airport and again once I was at the pick up point to confirm location). The shuttle going to the airport was supposed to leave at 7pm but had gone to pick up arriving passengers and was 20 mins late! The reception did try to be helpful by ringing the driver but what if I had missed my flight?! The bathrobe in the room was filthy - made me wonder how clean was the rest! No room service until the restaurant opens at 5pm! What the hell am I supposed to eat?! It’s an airport hotel, people arrive at all hours hungry and thirsty!!! Need more options than a snack/mini bar which is located downstairs (instead of the room!) The staff at the restaurant/bar were friendly, food/drink was decent.

Surprisingly nice

Disliked: Ice machine on my floor broken

Exceptional

they went the distance.

Liked: Unexpected stay after flight canceled and had to stay overnight. Staff went above and beyond. Shuttle driver called twice and waited and guided me to the shuttle. Good room. Kind staff. Food at restaurant was ok..would have liked a bigger menu with more choices but waiter was funny and nice. The next morning I had to make a run to the airport unexpectedly earlier than I had planned (a new flight opened up) and they held the shuttle so I could get there on time. Really kind staff.
Disliked: I felt my mattress was just ok…prob needs replacing. otherwise room was clean and neat and nice.

Exceptional

Exceptional

Superb

Passable

Anniversary Surprise

Liked: Everything was perfect! Courtney, the front desk agent, made sure my anniversary night was perfect! The upgrade to suite was a pleasant addition. The facility was clean and beautiful. My room was amazing even with the airport views. And OMG, the shower was everything! I will definitely be back!
Disliked: There was nothing to not like