The Westin Cleveland Downtown Guest Reviews
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Write a review
Michelle, Orrville Sun, 14 August 2016
The hotel was so nice. The bellboys were helpful and considerate. I would stay here over and over again!
Liked: Our room was beautiful and all the workers were friendly and helpful.
Disliked: Nothing.
Robert, Rochester Mon, 23 November 2015
The Westin Cleveland was awesome! Celebrated our 10th Anniversary and were treated to some extras including a nice bottle of wine and a fruit basket. Super friendly staff that helped us in getting around downtown. Would definitely stay there again!
Liked: Great, easy experience!
Keri Thu, 5 September 2024
Great Downtown Hotel
Liked: Great location, room was great, staff was great.
Disliked: A bit pricey, but overall a great hotel.
Stephanie Tue, 3 September 2024
Would probably not stay again.
Liked: The location was good, the lobby was impressive, the premises were clean.
Disliked: Front desk staff was not very friendly or efficient. Our bathtub and sink did not drain properly. There was water to my ankles when I finished my shower and it took a half an hour to drain after. Sink was also very slow to drain. Staff charged my incidental credit card for room charges when checking out even though it had been prepaid. Had to get a supervisor to correct this.
Michelle Sun, 1 September 2024
Superb
Liked: Perfect location within walking distance to baseball stadium, football stadium and Rock n Roll Hall of fame. Very comfortable room and nice staff
Disliked: Little construction going on which caused some confusion getting from parking garage to hotel lobby. Maybe better signs would help
Connie Sun, 25 August 2024
Fantastic place to stay and...
Liked: Everything was perfect and the employees are the the best!
Marilynn Fri, 23 August 2024
Just ok.
Liked: Close to R&R hall of fame walking distance.
Disliked: Room not very clean. Room was not made up or coffee replenished. Lobby is under construction.
Jason Fri, 23 August 2024
Great location, staff and service.
Liked: Nearly everything. The art, the new restaurant and the welcome feeling from the staff was excellent.
Disliked: I booked a king room but was given a double double bed room. We made due but it was still a minor error.
Sara Mon, 19 August 2024
Pleasant
Stacy Sun, 18 August 2024
Good
Disliked: The toilet ran on and off all night
Autumn Fri, 16 August 2024
Pleasant
Tracy Sun, 11 August 2024
Exceptional