Exceptional

Tryly Exceptional staff in a...

Liked: The staff here were all exceptional - so helpful, kind, polite and genuinely wonderful human beings - from the bar/reception staff to the cleaners. Their kindness and friendliness made it such a pleasant stay. Despite the train noises in the background that is audible from the room it actually wasn’t that loud - once the window is closed and with the use of earplugs (they even provided a foam pair in the room) I slept soundly both nights. Breakfast was great and the staff there were also amazing; I had an allergy and explained to the chef who very kindly made an alternative for me. I had a single room; it was cosy and comfortable and reasonably clean (a few hairs in the shower was all I noticed but nothing serious to complain about). There were some drinks in the mini fridge I thought were for purchase but when I checked with a staff member they mentioned those were actually complimentary which is a nice touch! The side entrance accessible with key card was very useful and made getting in and out fast and pleasant as you don’t have to go through the bar again once checked in.
Disliked: Checking in was a bit confusing as I arrived in the evening and the reception desk is basically an extension of the bar, and everyone was queuing to order drinks, but after a short wait I was able to get the attention of a staff member and they checked me in right away

Overall our stay was adequate....

Liked: Breakfast was very good. Conveniently located outside the train station.
Disliked: The sink was so tiny, there was not enough space to put things in the bathroom. The shower grout had all black mold on it.

Friendly staff and good location...

Liked: Location and price
Disliked: There was an awful smell in the bathroom which made it barely usable. There were also lots of stairs to get to the room which I found awkward with my small case

Served its purpose for one...

Liked: Good breakfast choices. Good location. Very clean. Bed comfortable.
Disliked: Third floor room up winding staircase with no lift for suitcase or offer of help. Long wait to check in. Told I got a 15 percent discount at bar but didn’t get given it as we waited so long and ended up buying drinks whilst we waited. Blind in window didn’t come down. No privacy from a busy street and the lighting through the night. Shower area door didn’t close due to bed being in the way.

Good

Very good

Great location, great staff and...

Liked: Great location, great staff and awesome breakfast.
Disliked: N/A

Exceptional